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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Title: Soft Services Executive

Employment Type: Full-time

POSITION SUMMARY

The Soft Services Executive is responsible for overseeing and coordinating the delivery of soft facilities management services including housekeeping, pest control, waste management, and other support services. This role ensures high-quality service delivery, vendor management, compliance with standards, and client satisfaction across assigned facilities.

KEY RESPONSIBILITIES

Service Delivery Management

Oversee daily operations of soft services including housekeeping, pest control, waste management, landscaping, pantry services, and reception management

Ensure service delivery meets client expectations, contractual obligations, and JLL quality standards

Conduct regular site inspections and quality audits to maintain service excellence

Address service gaps and implement corrective actions promptly

Vendor & Team Management

Supervise and coordinate with soft service vendors and contracted staff

Monitor vendor performance against SLAs and KPIs

Conduct regular vendor review meetings and performance evaluations

Manage housekeeping supervisors and support staff to ensure productivity and adherence to schedules

Compliance & Safety

Ensure compliance with health, safety, and environmental regulations

Maintain proper documentation including service logs, inspection reports, and compliance certificates

Implement and monitor safe work practices for all soft service operations

Coordinate pest control activities and maintain treatment records

Client Relationship Management

Serve as primary point of contact for soft services-related queries and concerns

Address client complaints and feedback promptly and professionally

Prepare and present service performance reports to clients

Proactively identify opportunities for service improvement and value addition

Inventory & Cost Management

Monitor consumables inventory including cleaning chemicals, materials, and supplies

Ensure optimal stock levels while controlling costs

Track and report service expenses against approved budgets

Identify cost optimization opportunities without compromising service quality

Reporting & Documentation

Maintain accurate records of service activities, incidents, and performance metrics

Prepare daily, weekly, and monthly service reports

Document non-conformances and corrective action plans

Update service delivery dashboards and management information systems

QUALIFICATIONS & EXPERIENCE

Education:

Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field

Diploma in Facility Management or equivalent certifications preferred

Experience:

3-5 years of experience in soft services or facilities management operations

Prior experience in managing housekeeping, pest control, or support services

Experience in the commercial real estate or IFM industry preferred

Vendor management experience required

Skills & Competencies:

Strong understanding of soft services operations and industry best practices

Excellent organizational and multitasking abilities

Strong communication and interpersonal skills

Problem-solving mindset with attention to detail

Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)

Knowledge of CAFM systems or facility management software is an advantage

Understanding of health, safety, and environmental compliance requirements

Personal Attributes:

Client-focused with service-oriented approach

Proactive and able to work independently

Team player with leadership capabilities

Flexible and adaptable to changing priorities

Professional demeanor and appearance

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.