JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Building Manager - 500,000 SF Office PropertyPosition Overview

We are seeking an experienced Building Manager to oversee the daily operations and management of a premier 500,000 square foot office building. The successful candidate will serve as the primary point of contact for tenants while ensuring optimal building performance, safety, and tenant satisfaction through comprehensive facility management and vendor coordination.

Key Responsibilities

Tenant Relations & Services Serve as primary liaison between tenants and building ownership, addressing inquiries, concerns, and service requests promptly and professionally. Conduct regular tenant meetings and property tours while maintaining detailed records of all tenant interactions. Coordinate tenant move-ins, move-outs, and space modifications, ensuring minimal disruption to building operations. Develop and maintain strong tenant relationships to maximize retention and satisfaction scores.

Facility Operations Management Oversee all building systems including HVAC, electrical, plumbing, fire safety, and elevator operations to ensure optimal performance and compliance with safety standards. Manage preventive maintenance schedules and coordinate emergency repairs with qualified vendors and contractors. Monitor building automation systems and energy consumption to optimize operational efficiency and cost management. Maintain detailed logs of all building operations and maintenance activities.

Security & Safety Oversight Implement and oversee comprehensive security protocols including access control systems, visitor management, and emergency procedures. Coordinate with security personnel and local emergency services to ensure building and tenant safety. Conduct regular safety inspections and ensure compliance with all local fire codes and safety regulations. Manage key control systems and security clearances for building access.

Cleaning & Environmental Services Supervise janitorial and cleaning staff to maintain high standards of cleanliness throughout common areas, lobbies, restrooms, and tenant spaces. Monitor and manage waste disposal, recycling programs, and pest control services. Ensure compliance with health department standards and implement COVID-19 safety protocols as required. Coordinate specialty cleaning services for carpets, windows, and building exteriors.

Vendor & Contract Management Select, contract, and manage relationships with service vendors including elevator maintenance companies, cleaning services, security firms, and specialty contractors. Negotiate service agreements and monitor vendor performance to ensure quality standards and cost effectiveness. Maintain vendor insurance certificates and ensure compliance with building requirements and safety standards.

Required Qualifications

Experience & Education Bachelor's degree in Business Administration, Facilities Management, or related field preferred, or equivalent experience in commercial property management. Minimum 5 years of experience managing large commercial office buildings, preferably 300,000+ square feet. Proven track record in tenant relations and customer service within commercial real estate environments.

Technical Skills Strong knowledge of building systems including HVAC, electrical, plumbing, and elevator operations. Familiarity with building automation systems and energy management technologies. Proficiency in property management software and Microsoft Office Suite. Understanding of commercial lease agreements and tenant improvement coordination.

Certifications & Licenses Building operator license or equivalent certification preferred. CPR and First Aid certification required or must be obtained within 90 days of employment. OSHA safety training certification preferred. Professional property management certifications (CPM, RPA, FMP) are advantageous.

Essential Skills & Attributes

Leadership & Communication Excellent verbal and written communication skills with ability to interact professionally with tenants, vendors, and building ownership. Strong problem-solving abilities with capacity to handle multiple priorities and emergency situations effectively. Leadership skills to manage and motivate building staff and coordinate vendor activities.

Operational Excellence Detail-oriented approach to building operations with strong organizational and time management skills. Ability to work independently while maintaining accountability for building performance metrics. Physical capability to conduct building inspections and respond to emergency situations as needed.

Working Conditions

This position requires on-site presence during standard business hours with availability for after-hours emergency response. The role involves regular building walks, physical inspections, and occasional work in mechanical spaces. Weekend and holiday coverage may be required on a rotating basis. Professional appearance and demeanor expected when interacting with tenants and visitors.

Performance Metrics

Success will be measured by tenant satisfaction scores, building occupancy rates, operational cost management, safety incident prevention, and overall building performance standards. The position requires maintaining detailed reporting on all operational activities and vendor performance metrics.

This role offers the opportunity to manage a significant commercial asset while building strong tenant relationships and ensuring operational excellence in a dynamic office environment.

create a job description for a building manager managing a 500,000 sf office in Malaysia, with a team of 4 persons, which requires managing tenant needs and the management of common facilities such as lifts, cleanliness and security

Building Manager - 500,000 SF Office Property (Malaysia)Position Overview

We are seeking an experienced Building Manager to oversee the daily operations and management of a premier 500,000 square foot office building in Malaysia. The successful candidate will lead a team of 4 staff members while serving as the primary point of contact for tenants and ensuring optimal building performance, safety, and tenant satisfaction through comprehensive facility management and vendor coordination.

Key Responsibilities

Team Leadership & Management Lead and supervise a team of 4 building operations staff, including assignment of daily tasks, performance monitoring, and professional development. Conduct regular team meetings and performance reviews while ensuring adequate coverage for all building operations shifts. Coordinate staff scheduling to maintain 24/7 building coverage and emergency response capabilities. Foster a collaborative team environment focused on excellent tenant service and operational efficiency.

Tenant Relations & Services Serve as primary liaison between tenants and building ownership, addressing inquiries, concerns, and service requests promptly in both English and Bahasa Malaysia. Conduct regular tenant meetings and property tours while maintaining detailed records of all tenant interactions. Coordinate tenant move-ins, move-outs, and space modifications, ensuring minimal disruption to building operations. Develop and maintain strong tenant relationships to maximize retention and satisfaction scores while understanding local business customs and practices.

Facility Operations Management Oversee all building systems including HVAC (designed for tropical climate), electrical, plumbing, fire safety, and elevator operations to ensure optimal performance and compliance with Malaysian safety standards. Manage preventive maintenance schedules and coordinate emergency repairs with qualified local vendors and contractors. Monitor building automation systems and energy consumption, with particular attention to cooling efficiency in Malaysia's humid climate. Maintain detailed logs of all building operations and maintenance activities in accordance with local regulations.

Security & Safety Oversight Implement and oversee comprehensive security protocols including access control systems, visitor management, and emergency procedures compliant with Malaysian security standards. Coordinate with security personnel and local emergency services including Bomba (Fire Department) and PDRM (Royal Malaysia Police). Conduct regular safety inspections and ensure compliance with BOMBA requirements, DOSH (Department of Occupational Safety and Health) standards, and local municipal regulations. Manage key control systems and security clearances for building access.

Cleaning & Environmental Services Supervise janitorial and cleaning staff to maintain high standards of cleanliness throughout common areas, lobbies, restrooms, and tenant spaces appropriate for Malaysia's climate conditions. Monitor and manage waste disposal systems complying with local municipal waste management requirements and recycling programs. Ensure compliance with Ministry of Health standards and implement necessary hygiene protocols. Coordinate specialty cleaning services including pest control for tropical insects and building exterior maintenance considering monsoon weather patterns.

Vendor & Contract Management Select, contract, and manage relationships with local service vendors including elevator maintenance companies (Otis, Schindler, KONE), cleaning services, security firms, and specialty contractors. Negotiate service agreements in compliance with Malaysian contract law and monitor vendor performance to ensure quality standards and cost effectiveness. Maintain vendor insurance certificates and ensure compliance with local business licensing requirements and building standards.

Required Qualifications

Experience & Education Bachelor's degree in Engineering, Business Administration, Facilities Management, or related field preferred, or equivalent experience in commercial property management. Minimum 5 years of experience managing large commercial office buildings in Malaysia or Southeast Asia, preferably 300,000+ square feet. Proven track record in tenant relations and team management within Malaysian commercial real estate environments.

Language Requirements Fluency in English and Bahasa Malaysia (written and spoken) is essential. Proficiency in Mandarin or Tamil is advantageous given Malaysia's multicultural tenant base. Ability to communicate effectively with diverse tenant populations and government agencies.

Technical Skills Strong knowledge of building systems including tropical climate HVAC systems, electrical systems (240V Malaysian standard), plumbing, and elevator operations. Familiarity with building automation systems and energy management technologies suitable for Malaysian climate conditions. Proficiency in property management software and Microsoft Office Suite. Understanding of Malaysian commercial lease agreements and strata title management.

Certifications & Licenses Malaysian Certified Building Manager (CBM) or equivalent certification preferred. Certificate of Fitness (COF) for building operations as required by local authorities. First Aid certification and fire safety training as mandated by BOMBA. CIDB (Construction Industry Development Board) registration advantageous. Valid Malaysian work permit and driving license.

Regulatory & Compliance Knowledge

Local Regulations Thorough understanding of Malaysian building codes, fire safety regulations (UNIFORMS), and occupational safety requirements (OSHA 1994, FMA 1967). Knowledge of Strata Management Act 2013 and related property management legislation. Familiarity with local municipal bylaws and licensing requirements for commercial buildings.

Environmental Compliance Understanding of Malaysian environmental regulations including waste management, water conservation measures, and energy efficiency standards. Knowledge of Green Building Index (GBI) requirements and sustainable building practices suitable for tropical climates.

Essential Skills & Attributes

Leadership & Communication Excellent verbal and written communication skills in multiple languages with ability to interact professionally with diverse tenants, vendors, government officials, and building ownership. Strong problem-solving abilities with capacity to handle multiple priorities and emergency situations effectively during monsoon seasons and tropical weather conditions. Proven leadership skills to manage multicultural teams and coordinate vendor activities.

Cultural Awareness Strong understanding of Malaysian business culture, religious considerations (prayer room management), and multicultural workplace dynamics. Sensitivity to local customs, holidays (Hari Raya, Chinese New Year, Deepavali), and business practices affecting building operations.

Working Conditions

This position requires on-site presence during standard Malaysian business hours (typically 9 AM - 6 PM) with availability for after-hours emergency response. The role involves regular building walks, physical inspections in tropical climate conditions, and occasional work in mechanical spaces with appropriate safety equipment. Weekend and public holiday coverage may be required on a rotating basis. Professional appearance and demeanor expected when interacting with tenants, visitors, and government officials.

Performance Metrics

Success will be measured by tenant satisfaction scores, building occupancy rates, operational cost management in Malaysian Ringgit, safety incident prevention, compliance with local regulations, and overall building performance standards. The position requires maintaining detailed reporting on all operational activities and vendor performance metrics for submission to relevant authorities and building ownership.

Compensation & Benefits

Competitive salary commensurate with experience, EPF (Employees Provident Fund) contributions, SOCSO coverage, medical insurance, annual leave entitlement as per Malaysian Employment Act, and performance bonuses. Professional development opportunities and certification support provided.

This role offers the opportunity to manage a significant commercial asset in Malaysia's dynamic business environment while building strong tenant relationships and ensuring operational excellence in compliance with local standards and regulations.

Location:

On-site –Kuala Lumpur, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.