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The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.

JOB RESPONSIBILITIES

Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplierProvide the highest level of customer service to both internal and external customersUsing the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and storeMeet the weekly productivity goals set forth for the Bronze Memorial teamCatalog, update and maintain digital library of all projects within established filing systemAdjust priorities when appropriate and perform other job related duties assigned to meet team goals

MINIMUM Requirements

Education

High school diploma or equivalent

Experience

One year of customer service or call-center related experience required

Knowledge, Skills and Abilities

Ability to adjust priorities when appropriate to meet weekly productivity goalsKnowledge and experience working with Microsoft Office software including Excel, Outlook and WordAttention to detail/accuracy; proofreading and quality control skillsAbility to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitudeDemonstrated effective communication skills, both oral and writtenAbility to work well as part of a cohesive team

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

Work indoors during all seasons and weather conditionsStandard business dress is requiredWork Postures

When considering the work postures associated with this job, the following factors may apply:

Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

Working Saturdays when necessary to meet the weekly productivity goal.

Postal Code: 77019

Category (Portal Searching): Logistics

Job Location: US-TX - Houston