**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。** Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。 **職務内容:** **[Summary]** The Brokerage staff is responsible for supporting clearance service to customers. He/she follows operation plans and work procedure to meet customer deadlines, maintains a close relationship with customer. This role will actively engage in auditing description on invoice to be submitted for the customs clearance in timely manner. He/she will be the one point of contact for customer enquiries and have a strong command of our customer service policies, and be well-versed and trained in product knowledge that can be critical for offering quick and accurate resolution to customer's shipment. And he/she will be responsible to follow up and help close out internal and external enquires. Possible to perform daily operation according to timeline & Help team member to complete daily operation according to timeline **[Key accountabilities]** * Handling import clearance process following work procedure * Providing customers/broker support in the clearance and ensuring data accuracy and integrity * Providing customers accurate clearance information and procedure. * Communicating and gathering requirements from customers and provide feedback to broker for clearance. * Responds to customer queries to ensure timely disposition of freight and paperwork and to support customer satisfaction. * Assists with problem resolution to meet customer needs and customs compliance * Work flexibility with other brokerage positions * Maintaining compliance, work procedure and UPS Policy * Complete training related career development * Support other brokerage business/training * Brokerage administration support (eg. Lead purchase order(local PO)) * Data analysis ability and find new and innovative way to improve service quality **[Job requirement]** * Minimum 1 years of experience in import customs clearance or a related field *Proven ability in employee training, development, and performance management *Proficient in English for internal/external business communications, or successful completion of the company’s internal English assessment *Strong ability to monitor, improve, and resolve operational issues based on UPS internal procedures *Capable of conducting data analysis to identify root causes and propose actionable improvement plans *Skilled in customer communication and liaising with public/government authorities (e.g., Customs) *Ability to collaborate effectively with business partners, including licensed customs brokers *Proficiency in MS Office tools (Excel, Word, PowerPoint, etc.) *Possesses a positive attitude and strong interpersonal skills **[Working Hours]** Weekdays: 09:00 AM – 18:00PM (Lunch break: 12:00–13:00) Saturday/Sunday: Rotational shifts based on a duty roster **社員タイプ:** 常勤 UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。