**Responsibilities** + Become trained and skilled to effectively and efficiently function in the Operations Manager role: + Performs back-up for all operational functions as required by workloads and absences. + Works directly with home office personnel to coordinate branch-home office workflow. + Completes self-audit of branch procedures. + Assists Branch Manager with confidential matters and compliance visits and replies. + Assists Branch Manager with controlling expenses and operating at peak efficiencies. + Oversees ordering of supplies, purchase orders and postage usage. + May review branch invoices and operating statements. + Maintains branch operational manuals. + Researches and resolves complex problems relating to client accounts and inquiries. + Assists Branch Manager in disseminating information at regular branch meetings. + Coordinates rent, facility, office maintenance and cleaning/security issues. + Performs other duties and responsibilities as assigned. May perform some Branch Manager duties if Series 9 & 10 licensed. + Recruits, selects, orients, trains and supervises branch operations associates. + In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch personnel files. + Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow. + Ensures daily staffing levels and cross-training is adequate. + Coordinates registrations, continuing education, licensing, etc. of branch personnel. + Performs other duties and responsibilities as assigned. **Knowledge Of:** + Comprehensive understanding of company policies and procedures and industry rules and regulations. **Skilled in:** + Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. **Ability to:** + Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude. + Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. + Employ good analytical skills to be able to research account information and resolve problems. + Establish and communicate clear directions and priorities. + Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel. + Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes. + Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. + Work independently, under minimal supervision. **Education** + Bachelors degree from four-year college or university in related field and a minimum of one (1) year experience in the financial services industry, preferably including related operational management and supervisory experience. + ~or~ + Any equivalent combination of experience, education, and/or training as approved by Human Resources. **Licenses/Certifications** + SIE required provided that an exemption or grandfathering cannot be applied. + Series 7 and 66 (or 63 and 65) required. + Ability to obtain Series 9 & 10 within six (6) months of hire. + Ability to obtain additional securities and advisory state registrations if required by state. **Travel Required** 20 % of the Time