**Responsibilities** + Performs back-up for all operational functions as required by workloads and absences. + Works directly with home office personnel to coordinate branch-home office workflow. + Completes self-audit of branch procedures. + Assists Branch Manager with confidential matters and compliance visits and replies. + Assists Branch Manager with controlling expenses and operating at peak efficiencies. + Oversees ordering of supplies, purchase orders and postage usage. + Maintains accounting of branch petty cash. + May review branch invoices and operating statements. + Researches and resolves complex problems relating to client accounts and inquiries. + Assists Branch Manager in disseminating information at regular branch meetings. + Coordinate rent, facility, office maintenance and cleaning/security issues. + Recruits, selects, orients, trains and supervises branch operations associates. + In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files. + Reviews daily work of operations associates. + Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow. + Ensures daily staffing levels and cross-training is adequate. + Coordinates registrations, continuing education, licensing, etc. of branch personnel. + Performs other duties and responsibilities as assigned. May perform some Branch Manager duties **Education/Experience Requirements** + Bachelor’s degree and three years’ experience in the financial services industry, preferably including related operational management and supervisory experience ~or~ + An equivalent combination of experience, education and/or training as approved by Human Resources **Licenses Required** + SIE required provided that an exemption or grandfatheringcannot beapplied + Series 7, 9 &10 + Series 63, 65 and/or 66 as required bystate + Ability to obtain additionalsecurities and advisory state registrations if required bystate