IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team!
The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.
Key Accountabilities:
Provide a variety of customer support services through the mail, telephone, and direct personal contact Process orders and assignments Enter data into the computer system Reference pricing and delivery information Respond to customer questions, complaints, and requests Set up new records and maintain existing records Perform word processing assignments, filing, and related clerical duties Process all necessary paperwork in preparation for auction day, securing necessary approvals Follow well-established procedures and under the close direction of the supervisor Open to learning automobile titling Help with other office functions as needed Vehicle check-in by recording and filing information on vehicles being assigned to the facility Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance Receive training in forklift/loader operation Immediately report all violations of company policy to a supervisor or manager Become an expert for entry-level Yard Attendants and Customer Service Representatives
Additional Information:
Experience:
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA, an RB Global, Inc. company:
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Strong leadership skills.Superior time management skills.Ability to work independently.Strong proficiency in problem resolution.Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.Willing to learn how to operate a forklift (Within 90 days of starting position).General mechanical knowledge of makes and models of vehicles required.Experience in the equipment rental or construction industry and/or related field preferred.Basic automotive repair skills preferred.Previous forklift operating experience.Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPointMust remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.This position involves outdoor work in all types of weather.Provide various customer support services through mail, telephone, and direct personal contact.Process orders and assignments and enter data into the computer system.Reference pricing and delivery information.Respond to customer questions, complaints, and requests.Perform word processing assignments, filing, and related clerical duties.Process all necessary paperwork for auction day, securing necessary approvals.Follow well-established procedures and under the close direction of the supervisor.Open to learning automobile titling.Assist with other office functions as needed.Vehicle check-in by recording and filing information on vehicles being assigned to the facility.Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.Experienced loader operation.Able and willing to report all violations of company policy to a supervisor or manager, immediately.Subject matter expert for Yard Attendants, Loader Operators, and Customer Service RepresentativesOther duties as assigned per business needs.