Job Purpose- Manage, develop and expand the branch freight forwarding and logistics business- Provide direction and leadership- Be responsible for ensuring profitable growth, identifying sound investments, maintaining satisfactory cash flow and market leadership, and the establishment of industry leading service standards and optimum utilization of business assets/human resources, training and developing people to fulfil organization expansion, building up and maintaining good relationship with local related government bureaus to create more business channels, all above in accordance with the country business strategy and local business environment.
Main Responsibilities
CustomerExternal: Key and Strategic Customers- Lead in performance improvement engagements and strategic customer interfaces with top revenue customers- Liaise at the appropriate level to ensure customer retention, development and growth of new business- Act as “focal point” for escalated issues- Drive issue prevention & resolution for key and strategic customers- Identify and develop potential, sustainable customer relationships- Play an active role in supporting top level sales activities, being involved in large scale and strategic sales pitches
External: All Customers- Enable and facilitate the provision of services that meets or exceeds customer expectations and differentiates company from the competitors
Internal: Country Manager- Provide advice/information on branch business environment to facilitate business performance review & evaluation- Work with Country CEO to define and deliver business strategy to achieve sustainable business growth in branch- Constantly scan the market to identify emerging trends and viable ventures/investment opportunities- Develop and agree Branch business targets and KPIs
StakeholderExternal: Local Industry Groups, Government and Regulatory bodies and government leaders- Represent and promote company; establish contact with strategically important government officials/agencies, trade bodies and the general public in order to enhance company’s business opportunities, brand awareness and image as the industry leader
Internal: DHL Divisions and Business Units (BU)- Drive branch growth by leveraging synergies with other DHL divisions & Business Units- Interface with Country office and other departments in country with respect to country programs- Participate and support cross-business unit programmes and activities which promote business integration and growth in value
Internal: Branch Management Team- Lead the branch annual business planning process, challenging targets and assumptions provided- Review performance and jointly develop rectification plans to address shortfalls- Lead and direct the determination of short and long term strategies and market approach, ensuring alignment with regional guidelines- Work with the team to ensure achievement of business growth, revenue & profitability
Process
Business Planning- Explore and exploit branch growth opportunities- Define business strategy for realistic sales growth- Manage the annual planning process to ensure all departments develop aggressive but realistic plans that support the agreed strategies, maintain or improve market share and service levels- Ensure that the branch is sensitive to emerging customer, market requirements and competitive trends
Business Performance and Results- Ensure strategies and directions are clearly communicated and consistently implemented in branch- Ensure that the branch’s annual business plans in terms of revenue, DSO, EBITA and service levels are met and that appropriate and timely corrective actions are taken to rectify any variance- Enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates company from the competitors- Ensure that appropriate organization structure is in place to optimize branch business performance and achieve organizational consistency
Championing Improvement- Continually review and improve business processes to improve productivity and add value to company services- Manage the effective implementation and use of the appropriate technology in branch- Manage the improvement of Customer Satisfaction over time
Financial Management- Ensure the financial well being of the branch from a legal, statutory and Global Head office perspectives- Set, review, and implement capital and revenue budgets- Ensure that cost control programmes are effectively implemented to manage costs- Ensure good capital and debtor management to improve liquidity
Policies and Procedures- Ensure that Global and Regional Policies and Procedures are effectively implemented and adhered to within the local environments that the local business entities operateFinance & Projects- Ensure the financial well being of the branch from a legal, statutory and DHL perspectives- Set, review, and implement capital and revenue budgets- Ensure that cost control programmes are effectively implemented to manage costs- Ensure good capital and debtor management to improve liquidityPeople Management- Develop a high performance service culture within the country that nurtures and encourages service excellence, quality and a ‘can do’ mindset- Plan, organise and direct an efficient and effective country management team.- Develop IKOs/KPIs with team members and monitor individual performance.- Conduct performance appraisal, including coaching- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.- Identify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession.
Requirement for the Jobs- Education & Certification: Bachelor Degree and above or equivalent- Expected years of experience (Minimum): 8 years & above, at least 3 years managerial experience- Understanding of business strategies and focus- Good operation knowledge on major products (AFR/OFR/DOM/IWS,etc)- Good knowledge about forwarding industry--international rules/local practice/market trend- Good Basic financial knowledge--understand p/l report, budgeting, AP/AR, BCA- Good communication and interpersonal skill- Good presentation skill- Good negotiation skill- Good team building and people management skill- Good problem solving/process improvement skills- Strong implementation skill- Good sales activity leading capability- Good P&L performance management- Strong commitment to integrity- Basic HR knowledge -- labor law, employee relationship, performance management