+ Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards + Demonstrates high level of leadership, interpersonal and client relationship skills + Provide expertise and guidance to the team on administrative and process aspects. + Serves as liaison between team, clients, leadership, and various other support team + Identifies opportunities for improvement; recommends possible training opportunities + Provides input into goal setting and provides performance feedback + Adapts team priorities to respond to customer and business partner needs + To improve efficiency, quality and services of ongoing projects/processes + Must have skills. + People management 4- 5+ years’ experience who Handled 40+ team Size + Able to drive the team performance. + Must have experience in handling direct UK customers & Internal stakeholders. + Identifies opportunities for improvement; recommends possible training opportunities + Provides input into goal setting and provides performance feedback. Excellent Communication skills and domain knowledge in Banking. + **Must have Transaction Monitoring, Mortgage,** + **Preferred who handled CDD (New & Existing customers), Payment processing.** + **Job Requirements & eligibility Criteria:** + 8+ Years of experience in Banking BPO is preferred + University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates + Minimum of 6+ years of Team handling is a Mandatory + Excellent understanding or an SME of KYC/AML/CDD experience + Excellent people management and interpersonal Skills + Excellent influencing Communication skills + Strong analytical/problem solving skills + Strong knowledge, understanding and application of project management principles and methodologies. + Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM + Ability to communicate (oral/written) effectively in English to exchange information with our client. + Ensures team is meeting or exceeding contractual and service level obligations to customers + Collects customer’s needs and translates to appropriate solutions + Interacts with customers and internal departments to resolve issues + Adhere to all appropriate and agreed standardized processes and procedures + Attending customer and leadership calls to gather feedback and updates.