BPO Senior Manager
NTT America, Inc.
**Job Title:** Senior Sales Manager
**Experience:** 12-15 years
**Location:** Gurgaon (WFO)
Shift: UK Shift
**Job Summary:**
We are seeking a highly driven Senior Sales Manager with 12–15 years of success in non-technical B2B service sales, particularly within ITES, BPO/BPS, Healthcare, Banking, Logistics, Education, and Commercial sectors.
The ideal candidate should bring a well-established industry network, a portfolio of personal clientele, and a strong track record in staff augmentation and no-code/low-code service selling—specifically in business process outsourcing and managed services. This role is not suitable for candidates with a background in technical software or IT product sales.
**Key Responsibilities:**
+ Lead and own end-to-end sales efforts for service-led solutions across industries such as Healthcare, ESG, Travel, Financial Services, and Logistics.
+ Leverage a personal network and existing clientele to generate and close new business opportunities quickly.
+ Promote and sell no-code/low-code, non-technical services and automation solutions tailored to operational or process-driven needs.
+ Scale staff augmentation engagements by placing skilled resources across functions like claims processing, content moderation, customer support, and more.
+ Build and manage long-term relationships with key clients for account retention and expansion.
+ Develop and execute Plans of Action (POA) aligned with sales targets and organizational growth plans.
+ Work closely with delivery and operations teams to ensure smooth onboarding and service execution.
+ Monitor industry trends, client demands, and competitive movement in non-technical service domains.
+ Drive a target-focused approach to closing work orders within a B2B services framework.
**Key Requirements:**
+ 12–15 years of B2B sales experience in service-led, non-technical industries such as BPO, ITES, or managed services.
+ Proven success in staff augmentation, particularly within back-office, operational, and support services.
+ Strong personal clientele and industry network capable of delivering new business opportunities.
+ In-depth understanding of non-tech service delivery and client expectations for process-heavy functions.
+ Strategic mindset with excellent planning, communication, and negotiation skills.
+ Highly self-motivated and capable of independently driving the sales pipeline from prospecting to closure.
**Note: This is a non-technical services sales role. Candidates with experience in selling software products, SaaS platforms, or technical IT solutions will not be considered.**
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