BPO Project Management Specialist
NTT Data Americas, Inc.
**Key Responsibilities:**
+ Manage and deliver multiple projects concurrently within scope, timeline, and budget.
+ Lead end‑to‑end project planning, execution, risk management, and stakeholder communication.
+ Work closely with cross‑functional teams including business, technology, QA, and operations.
+ Drive **business process improvements** by assessing gaps and recommending optimized solutions.
+ Ensure alignment of project outcomes with business goals and regulatory requirements.
+ Prepare project documentation including plans, status reports, and risk/issue trackers.
+ Facilitate meetings, conduct presentations, and provide clear project updates to leadership.
+ Collaborate with insurance domain experts to ensure accurate requirements gathering.
+ Monitor project performance and lead post‑implementation reviews.
**Must‑Have Skills & Experience:**
+ **4–7 years of experience in Project Management** , with proven ability to manage multiple simultaneous projects.
+ Strong domain experience in:
+ **Insurance (Life/Annuity)** – _Mandatory preferred_ , OR
+ **US Healthcare** , **Property & Casualty** , **Payer** , or **Provider** – _acceptable alternatives_ .
+ Experience in **Business Process Improvements** , workflow optimization, or operational excellence.
+ Exposure to **Six Sigma Green Belt** practices (certification is an added advantage).
+ Excellent communication, coordination, and stakeholder management skills.
+ Strong analytical, documentation, and problem‑solving capabilities.
**Required schedule availability for this position is Monday-Friday 5:30PM/3:30AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
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