**JD - Operations Support Manager** Working to support the COO and Operations Leadership Team **Key responsibilities** Manage operational rythms, including weekly, monthly and quaterly schedules for planning, reporting and tracking performance, integrating with company-wide schedules Oversee and continuously improve operational processes Develop mitigation strategies and actions against operational risks impacting the P&L Support relationships with other internal functions such as Recruitment, Finance and HR Handle multiple ad-hoc activities to ensure the smooth running of the business **Objectives:** Recommend new procedure for increasing the efficiency of day-to-day operations Maintain communication with operations manager, staff members and vendors to ensure adherence to protocols across key touch points Assist the operations manager in developing, planning & coordinating operational activities Ensures that operations are in legal compliance with local and national regulations Skills and qualifications: Ability to make sound decisions under pressure and to tight deadlines An analytical mind, comfortable with numbers yet highly pragmatic Strong negotiating and influencing skills Excellent communication skills. A proactive attitude with a focus on solutions. Proven organizational skills, including time management Project management experience Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimum supervision Attention to detail **Preferred skills & qualifications:** Two or more years of experience in an operational and similar role Proficiency with Microsoft Excel and other productivity applications and platforms