Chennai, IND
1 day ago
BPO Associate Director
**Key Responsibilities:** + **Sales Enablement & Support** + Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services. + Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices. + Assist in pricing strategies, cost estimation, and solution design for prospective clients. + **Client Engagement** + Participate in client calls and meetings to articulate service offerings and address technical queries. + Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly. + **Market Intelligence** + Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making. + Identify new opportunities for growth within the medical coding domain. + **Team Leadership** + Mentor and guide the sales support team to ensure timely and accurate deliverables. + Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations. + **Compliance & Quality** + Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements. + Maintain up-to-date knowledge of ICD-10, CPT, HCPCS, and payer guidelines. **Required Qualifications:** + Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred). + **10+ years of experience** in US healthcare domain with strong exposure to medical coding services. + Proven track record in **sales support, pre-sales, or business development** within healthcare outsourcing. + In-depth knowledge of **ICD-10, CPT, HCPCS coding standards** and compliance frameworks. + Excellent communication, presentation, and stakeholder management skills. + Strong analytical and problem-solving abilities. **Preferred Skills:** + Experience working with **US healthcare providers, payers, or RCM companies** . + Familiarity with **sales CRM tools** and proposal management systems. + Ability to work in a fast-paced, deadline-driven environment. **Key Competencies:** + Strategic Thinking + Client-Centric Approach + Leadership & Team Management + Technical Expertise in Medical Coding + Negotiation & Influencing Skills
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