BPO Associate Director
NTT DATA North America
**Key Responsibilities:**
+ **Sales Enablement & Support**
+ Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services.
+ Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices.
+ Assist in pricing strategies, cost estimation, and solution design for prospective clients.
+ **Client Engagement**
+ Participate in client calls and meetings to articulate service offerings and address technical queries.
+ Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly.
+ **Market Intelligence**
+ Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making.
+ Identify new opportunities for growth within the medical coding domain.
+ **Team Leadership**
+ Mentor and guide the sales support team to ensure timely and accurate deliverables.
+ Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations.
+ **Compliance & Quality**
+ Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements.
+ Maintain up-to-date knowledge of ICD-10, CPT, HCPCS, and payer guidelines.
**Required Qualifications:**
+ Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred).
+ **10+ years of experience** in US healthcare domain with strong exposure to medical coding services.
+ Proven track record in **sales support, pre-sales, or business development** within healthcare outsourcing.
+ In-depth knowledge of **ICD-10, CPT, HCPCS coding standards** and compliance frameworks.
+ Excellent communication, presentation, and stakeholder management skills.
+ Strong analytical and problem-solving abilities.
**Preferred Skills:**
+ Experience working with **US healthcare providers, payers, or RCM companies** .
+ Familiarity with **sales CRM tools** and proposal management systems.
+ Ability to work in a fast-paced, deadline-driven environment.
**Key Competencies:**
+ Strategic Thinking
+ Client-Centric Approach
+ Leadership & Team Management
+ Technical Expertise in Medical Coding
+ Negotiation & Influencing Skills
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