• Manages a staff of professional-level team members or manages a team through lower-level supervisors. • Works within general policies and management guidance, independently determining approach to managing daily operations. • Provides guidance and technical advice, becoming actively involved as necessary. • Provides leadership of assigned departments through subordinate leaders. • Analyzes budget variances and participates in the development of action plans. • Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients. • Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations. • Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage • • Ability to develop comprehensive and complex operational and strategic plans.. •  3-5 years’ experience in the financial industry •  3-5 years’ experience in Dispute/Chargebacks Handling preferred. •  Strong Customer Focus/Orientation •  Professional written and verbal communication skills •  Strong Active listening and negotiation skills •  Detail-oriented and ability to multi-task •  Strong organizational and time management skills •  Strong Decision-making skills and able to exercise sound judgment. •  Highly motivated with ability to work independently in a fast-paced environment. •  Flexible, reliable, conscientious, and able to follow directions. •  Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. •  Previous experience with TS2 and TCS applications is an asset.