Job Summary:

Venue: O2 Academy Leicester

Company: Academy Music Group

Reports to: General Manager

Working Hours: Full time, 40 hours per week

Contract Type: 12 months fixed term contract

Role Description

An integral position within the team, to provide seamless and exceptional customer and client services and be a vital link between our venue and our audiences. To assist in all aspects of the operation of the building in relation to events staged at the Venue.

What it’s like to work in the Team

Our Box Office & Venue Assistant is an integral member of the team at O2 Academy Leicester, one of the most prestigious and iconic venues in the city, where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will inspire a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment.

About You

Experience in a box office environment within the live entertainment industryLive and club music venue managementSignificant experience in ticketing platformsKnowledge of the local marketLine management of staff and contractorsAdministration and familiar with Excel and OfficeFinance and cash handlingGeneral understanding of the technical requirements of live and club eventsExperience of working with event promoters both local and nationallyUnderstanding of licensing issues for eventsProven track record in customer serviceGood communication and diplomacy skills

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

Good communicatorClient and customer service experienceAbility to work to deadlinesAttention to detailAbility to manage situations with tact and diplomacyCan identify problems and develop solutionsEnthusiastic about live music and clubsShows confidence in dealing with wide ranging types of situationsAble to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve

What the role includes

General:

Support an efficient and smooth box office serviceDaily liaison with Ticketmaster, ticket agencies and promoter ticketing departmentsHigh quality customer serviceMaintain first-rate relationships with clients, partners and audiencesEnsure accurate and timely sales of all ticketed eventsMonitor ticket allocations to maximise sales through TicketmasterMake sure all paperwork and reporting is completed and professionally retainedProactively administer all accessible ticketing requirements and communicationsFinancial reporting and administrationMaintain ticket stock and Ticketmaster equipmentTo assist all departments of the venue in general administrationTo assist in all aspects of the Operation of the building in relation to events staged at the Venue. To act as a central point for all relevant parties, furthermore to disseminate such information to relevant parties both internal and external.To act as Duty Manager for the Venue as agreed in advance with the General Manager and in the absence of the General Manager to assume such duties as is necessary to ensure the smooth running of the venue operation.To act as Academy Event rep as agreed in advance with the General Manager to assume such duties as is necessary to ensure the smooth running of the event on behalf of Academy Events.Booking local support acts for Academy Events and external.Support the Company’s charitable and guest ticketing servicesTroubleshoot and report technical issuesWork collaboratively with the venue team, partners and Company head officePublicly represent the venue and Company in a professional manner

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Wednesday 6th August 2025. We reserve the right to close applications at any time so encourage early application where possible.

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