ASM Global has five openings for Box Office Ticket Sellers to join our team at the Tacoma City Theaters in downtown Tacoma, Washington. The Tacoma City Theaters include the Pantages Theater, the Rialto Theater, and Theatre on the Square. The Box Office Ticket Seller will be under the direct supervision of the Box Office Manager.

The Ticket Seller is responsible for selling tickets to the public from the box office using the Ticketmaster ticketing system, providing general information to guests about our venues, and scanning tickets during events. Ticket sellers are expected to maintain accuracy when handling all financial and ticketing transactions.

This position requires working during events, which occur mostly in the evening and on weekends. Candidates must be able to work flexible hours including days, evenings, weekends and/or holidays on an event-by-event basis. This position can be scheduled for up to 20 hours per week. Due to the nature of live event scheduling, it is possible this position will offer less than 20 hours per week on a regular basis.

Duties and Responsibilities

Process ticket sales and Will Call tickets for events

Ability to deal tactfully, helpfully and professionally with the public to provide event information and accurately complete ticket transactions

Answer the box office phone line and provide accurate information concerning events, tickets, venue information, parking information and schedules of upcoming events

Familiarize self with the different venue layouts

Accurately scan tickets at entry doors during events

Handle credit card transactions responsibly and accurately

Maintain accurate ticket transaction records

Follow physical safety procedures and report deficiencies to supervisors

Follow all policies and procedures for Box Office operations

Perform clerical functions to support Box Office operations

Clean box office area at end of shift

Provide support to managers and supervisors as needed within the Box Office

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

English language fluency, written and verbal, required

Must be 21+ years old to apply

Evening, weekends and holidays work availability; no minimum number of hours per week is guarateed

Ability to be at the assigned work location at the scheduled time

Ability to meet high standard of cleanliness and appearance

Ability to work independently or with a team

Education and/or Experience

High school diploma/GED

Experience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, and ticket printers is preferred

Experience in a direct customer service role

Experience in a live performance venue is preferred but not required

Skill and Abilities

Ability to pass a standard background check

Organizational skills required to maintain transaction records

Computer competency required to search availability of tickets, fan order information, and complete transactions

Other Qualifications

Must have reliable transportation to and from work, including late evening and weekend hours. Transportation and/or parking cost is not reimbursed and is the responsibility of the employee.

Physical and Environmental Requirements

Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, credit/debit cards, and receipts

Position also requires the ability to lift and/or move up to 25 pounds

Work Environment

The noise level in the work environment is usually moderate, however, during events, the noise level may be loud. Employer provides ear protection upon request

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Compensation

Hourly Rate: $17 per hour

Overtime: time and one half paid for weekly hours over 40

Sick leave paid in accordance with Washington state law

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.