Job Title: Box Office Manager Department: Finance Reports To: Director of Ticketing Supervises: Part-Time Ticket Sellers FLSA Status: Hourly, Non-Exempt Pay Rate: $30.00-33.00 per hour SUMMARY: ASM Global, the leader in privately managed public assembly facilities has an exciting and immediate opening for a Box Office Manager at accesso ShoWare Center in Kent, WA. This position will oversee ticket sales and all aspects of box office operations. MAJOR RESPONSIBILITIES: + Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual. + Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner. + Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration. + Builds and modifies all ticketed events and issues computer access codes to facility management. + Coordinates the house scale for all ticket events with Director of Ticketing. + Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative. + Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale. + Prepares and presents the final box office statement for settlement of each event. + Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. + Supervises, instructs, and trains ticket sellers as to the proper selling procedures. + Assists or sells tickets as needed. + Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault. + Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. + Additional responsibilities as required by Director of Ticketing and/or General Manager. + All other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES + Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash. + Follow oral and written instructions and communicate effectively with others in both oral and written form. + Work independently, exercising judgment and initiative. + Organize and prioritize work to meet deadlines. + Operate computerized ticketing system, standard office equipment and personal computer using Windows, Word, Excel, time management system for employees, event booking and scheduling software. + Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment. + Calculate figures and amounts such as discounts, interest, commission, properties, and percentages accurately and efficiently. + Handle/reconcile large sums of money utilizing prescribed cash management controls. + Demonstrate knowledge of principles of bookkeeping, accounting, and box office procedures. + Work effectively under pressure and/or stringent schedule and produce accurate results. + Remain flexible and adjust to situations as they occur. + Work in a fast-paced environment and handle a heavy workload that can present stressful situations. QUALIFICATIONS: + Bachelor’s degree is preferred or an equivalent combination of education and experience. + Must have experience in accounting and customer service. + Box Office experience in a similar environment strongly preferred. + Supervisory experience preferred. + Must be able and available to work flexible day and evening times, including weekends. TO APPLY: Applications can be found at www.accessoshowarecenter.com/employment (http://www.accessoshowarecenter.com/employment). Recruiter-Kate Anderson Accesso ShoWare Center 625 W James St. Kent, WA 98032 Applicants that need reasonable accommodations to complete the application process may contact HR at 253-856-6706. ASM Global/accesso ShoWare and the City of Kent are Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.