Boutique Manager, Fragrance and Beauty

Domain: Retail

Activity: Fragrance & Beauty

Contract Type: Permanent Local Contract, Full-time

Location: F&B boutique Magasin Odense

Company: CHANEL DENMARK

As the Boutique Manager, you will be responsible for the day-to-day sales and operations of our F&B Boutiques in Magasin Odense. You will have a significant focus on establishing a world-class service and selling culture, ensuring high standards of client experience. In addition to possessing strong management skills, you will be a pro-active and a proven leader who will inspire the team and clients on the shop floor. You understand the intangible value of being a role-model, acting in a courteous, professional, and knowledgeable manner and present a positive energy and foster a spirit of team collaboration. You have a sense of pride working for Chanel and passionately uphold our standards, our objectives and our vision to re-imagine the Chanel beauty experience.

The Boutique Manager will be focused on the following primary areas:

LEADERSHIP

Coaching, communication & individual development

Lead by example on the selling floor, demonstrating state of the art client engagement and selling techniques  Coach and inspire the team daily, create a positive and joyous atmosphere.Develope action plans and put in motion individual projects to ensure the success of each employee.Drive and follow up on performance indicators for each employee, provide regular feedback and follow upDevelop and empower the employees, by demonstrating active listening and empathy, ensuring continuous motivationSide by side coaching on service rituals, application techniques and all facets of the “Art of Relation”Communicate the individual- as well as team objectives clearlyAddress and resolve staff issues in a professional manner and in accordance with Chanel standards, policies, and proceduresPerform daily team briefs.

DRIVING THE BUSINESS

Through your leadership implement storytelling, cross, link, and up-selling techniques.Perform gap analysis on performance, KPI’s and business mix and put in motion the necessary actions, in close collaboration with Retail Manager and Retail Learning & Development TrainerIntegrate a strong focus on sell through of campaigns, novelties, one shots and “watch list” items to secure high rotation rateWith a strong focus on KPIs as performance indicators you will consciously and dedicatedly strive to optimize performance on:Conversion RateUnits per Transaction (UPT)Price per Unit (PPU)Average Basket SizeClientelling KPIs

BRAND IMAGE & CLIENT EXPERIENCE

Create true loyalty to the brand by ensuring the teams success and knowledge in client discovery, capture rate and clientellingBuild the future by close follow up on clientelling KPI’sAct as a brand ambassador to all audiences by protecting and defending the brand image in all aspects of your workEnforce personal image guidelines within the team in a reasonable, constructive, and respectful manner by implementing a uniform calendarCreate a welcoming environment that consistently delivers exceptional customer experiences based on CHANEL’s Client Service ValuesSet high standards in all aspects of client experience and actively link the product discovery to CHANEL history and valuesAddress and successfully resolve client inquiries according to CHANEL standardsSwiftly spot and effectively correct non-compliance of CHANEL image to prevent future recurrencesEnsure the boutique environment is always in its optimal condition, putting in place routines for maintenance and cleaning together with Floor Supervisor & VM responsible.Communicate the importance of protecting the CHANEL image to the boutique team

OPERATIONAL EFFICIENCY

Building and managing the scheduling for all boutique staff, taking into account the general rules of scheduling and match to trafficReview, adjust and approve bi-weekly replenishment orders and novelty forecasts.Monitor and manage the boutique inventory to secure optimal stock coverage.

All “Special Movements” (inputs and outputs) are to be finally approved and signed by the BM

Perform cycle counts and ensure timely reporting to Finance DepartmentReport in a timely manner the monthly report on discounts.Ensure compliance of all retail operational procedures i.e. opening and closing procedures as well as the Golden Rules.