1) Junior BMC Helix Developer / Integration Analyst
Role Purpose
Support development, configuration, and integration of BMC Helix ITSM, CMDB, and Digital Workplace solutions, including dashboards and automation.
Key Responsibilities
Configure and customize BMC Helix ITSM modules:
Incident, Change, Service Request, SLA, CMDB
Develop and modify:
Forms, workflows, filters, escalations
Smart IT and Digital Workplace UI components
Build and maintain reports and dashboards using:
BMC Helix Smart Reporting
Support CMDB:
CI creation, relationship mapping, reconciliation rules
Data validation and health checks
Assist in integrations using:
Helix Integration Studio
Atrium Integrator / Orchestrator
REST APIs, Web Services
Perform unit testing, data migration, and deployment activities.
Provide L2/L3 support for Helix platform issues.
Document technical designs and operational procedures.
Skills & Experience
4–7 years in BMC Remedy / Helix development.
Hands-on with:
Helix ITSM, Smart IT, Smart Reporting
Basic AR System workflow & SQL
Understanding of ITIL processes.
Exposure to CMDB, Asset, and Discovery is a plus.
Good communication and coordination skills.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.