Senior BMC Helix Solution Architect / Integration Lead
Role Purpose
Own end-to-end architecture, development, and integration of BMC Helix Experience, ITSM, CMDB, and Digital Workplace platforms, delivering scalable enterprise solutions.
Key Responsibilities
Architect and lead implementation of:
BMC Helix ITSM, Digital Workplace, CMDB, Smart Reporting
Design complex integrations with:
Helix Integration Studio
Atrium Integrator / Orchestrator
Monitoring tools, HR systems, Asset tools, Cloud platforms
Lead development of:
Custom workflows, UI, business logic
REST/SOAP APIs and data synchronization
Define CMDB strategy:
CI taxonomy, reconciliation, service modeling, audits
Build executive dashboards for:
Service health, SLA, Experience (XLAs), Trends, RCA
Drive automation using:
Helix Innovation Suite
AIOps & event correlation (where applicable)
Act as SME and escalation point for:
Performance, upgrades, patches, security
Mentor junior developers and govern coding standards.
Engage with VPs, Service Owners, HR, and Business leaders.
Own solution design, HLD/LLD, and roadmap.
Skills & Experience
7-10 years in BMC Remedy / Helix Architecture.
Expert in:
Helix ITSM, CMDB, Digital Workplace, Smart IT
Smart Reporting, Atrium, Integration Studio
Strong in:
ITIL, Service Design, Service Transition
API design, data modeling, automation
Experience in Telecom / Airlines / Large Enterprise environments.
Proven leadership and stakeholder management.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.