Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
To find out more visit www.lenovo.com and read about the latest news via our StoryHub. Description and Requirements
Job Responsibilities:
1.Global Process Ownership
Take full responsibility for the design, implementation, and management of global Solutions & Services Group (SSG) processes across all business units. Ensure that processes are aligned with the company’s vision and goals while maintaining a focus on efficiency, scalability, and consistency.
2.Process Standardization & Improvement
Lead the continuous improvement of global processes by identifying inefficiencies and implementing best practices. Standardizing processes across regions and business units to drive consistency, reduce costs, and improve overall performance.
3.Collaboration & Stakeholder Management
Engage with regional and functional leaders to understand their needs and challenges. Collaborate with cross-functional teams (e.g., Sales, Delivery, Finance, etc.) to design and execute process changes that meet the needs of the business.
4.Process Mapping & Documentation
Create and maintain process documentation, workflows, and process maps that clearly articulate how business processes are performed globally. Ensure all stakeholders have access to up-to-date
documentation.
5.Change Management
Lead the change management efforts related to process changes and improvements, ensuring smooth transitions and adoption by global teams. Develop and deliver training to ensure stakeholders are equipped to manage changes effectively.
6.Performance Metrics & Reporting
Define and track key performance indicators (KPIs) to measure the effectiveness of global processes.
Provide regular reports and updates to senior leadership regarding the performance of global processes and areas for improvement.
7.Risk Management & Compliance
Ensure that global processes comply with internal policies, industry regulations, and local laws. Identify and mitigate risks associated with process changes and manage compliance-related issues.
Job Requirements:
1. Extensive Process Management Experience
• 10+ years in process management/improvement/operations (min. 3 years leadership)
• Global process management experience across regions (consulting background ideal)
• Deep industry knowledge (best practices, regulations, challenges)
2. Process Improvement Expertise
• Mastery of Lean, Six Sigma, BPM, Agile
• Global process design/optimization/implementation
3. Strategic Vision
• Align processes with company strategy
• Innovate processes using AI/automation/cloud tech
4. Leadership & Influence
• Lead cross-functional/global teams
• Drive executive stakeholder engagement
• Change management across regions
5. Project & Risk Management
• Deliver global projects (on time/budget)
• Mitigate risks & ensure compliance
• Proficient with MS Office, AI tools, Jira, Miro
6. Analytical & Problem-Solving
• Data-driven decision making
• Root cause analysis expertise
7. Communication & Interpersonal Skills
• Executive-level presentations
• Conflict resolution & negotiation
8. Education & Certifications
• Bachelor's in IT/Business/Ops/Supply Chain
• Preferred: Six Sigma Black Belt, CBPP, PMP
9. Technology Proficiency
• SAP/MS/Salesforce/ERP/CRM expertise
• Process automation & AI knowledge
10. Global & Cultural Awareness
• Cross-cultural adaptability
• Regional process adaptation
• Customer-centric process optimization
Additional Locations: * China - Shanghai - Shanghai * China - Guangdong - Shenzhen * China * China - Guangdong , * China - Shanghai * China - Shanghai - Shanghai , * China - Guangdong - Shenzhen