Job Title Billings and Receivable Coordinator II Agency Texas A&M University - Corpus Christi Department Bursar Proposed Minimum Salary Commensurate Job Location Corpus Christi, Texas Job Type Staff Job Description TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) ! PURPOSE This role supports the billing and collections processes by working directly with students to address and manage their outstanding receivables, ensuring accurate account resolutions. It also involves processing exemptions and waivers, meticulously reviewing and applying them in compliance with institutional policies and regulations. Additionally, this role handles the billings and payments associated with third-party sponsors. DESCRIPTION Functional Area 1: Billings & Collections Percent Effort: 60% + Review third-party contract authorizations and tuition assistance forms and apply appropriate payments to student’s accounts. Ensure third-party contracts are processed and billed according to program specifications to prevent delays in payments. + Organize, prepare and distribute invoices for tuition, fees, room, board and other student charges to third-party sponsors. Submit invoices to billing portals such as WAWF, GoArmyEd, Americorp, and TTPF for each semester. Ensure accurate and timely processing of invoices, adhering to university policies and procedures. + Track and maintain all functions relating to third-party billings, departmental tuition payments, exemptions, and waiver, such as supporting documentation, collection activity and payments for audit and reporting purposes. Perform collection efforts on third-party contract accounts until paid in full. + Apply payments to third-party contract accounts and ensure proper allocation of funds. + Review and Process Departmental Tuition Payments, Exemptions and Waivers in Banner. Review exemptions and waivers for compliance with SAP and Excessive Hours. + Counsel students on short-term internal payment plans with an established signed promissory note. Monitor monthly activity and preform collection efforts for payments not received according to the agreement. Provide a report of the activity to supervisor. + Place and release student account holds in Banner and with the State Comptroller’s Office. + Assist with producing and uploading Banner billing statements to SAIL self-service. Functional Area 2: Administrative Support Percent Effort: 25% + Research outstanding items on account reconciliations provided by Accounting Services, ensuring the resolution and clearing of any pending transactions. + Initiate the refund process for third-party contract overpayments and returns to the sponsors. + Assist in the processing and assignment of delinquent accounts to collection agencies. + Assist in the distribution efforts when mailing delinquent notices by term and other mailings. + Maintain all Promissory Notes created within the scope of the Bursars Office. + Audit Emergency Loan Master Promissory Notes for accuracy created by the Business Office during peak periods + Audit, research, and reconcile student and non-student contract accounts. + Image and profile documents + Provide excellent customer service by phone, fax, e-mail, mail, or in person. Functional Area 3: Additional Responsibilities Percent Effort: 15% + Provide various reports to management as needed or requested. + Participate in cross training within department for knowledge support and as backup personnel when applicable. + Maintain a positive working relationship with internal and external contacts + Perform other related duties as assigned. QUALIFICATIONS + High School Diploma/GED. + Eight (8) years of experience in billing, accounts receivable, collections and providing customer service. + Additional education may be considered as a substitution for the minimum experience to include: + Associate’s degree and six (6) years of related experience or + Bachelor’s Degree and four (4) years of related experience + Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). + Proficient writing and communication skills. Excellent phone etiquette. + Knowledge of standard office equipment and PC. + Experience in data entry and in invoicing and collections. + Detail-oriented with strong organizational and time management skills. Must be able to multi-task, solve problems and work cooperatively with others. + Ability to safeguard confidential information and operate effectively in fast-paced, challenging situations. PREFERRED QUALIFICATIONS + Bachelor’s degree Accounting, Business or related field. + Billing sponsored program to include military entities and accounts receivable experience from a University or College. + Advance knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). + Experience using and profiling documents into an imaging system. + Experience in high volume data entry and invoicing. + Experience in collections and negotiating payment plans. + Experience in Banner student information system and/or Argos. + Experience in analyzing and researching issues. + Experience in reconciliation and FAMIS accounting system. + Experience in creating and reviewing reports. SALARY $19.42 - $20.67 Hourly ($40,393.60 - $42,993.60 Annually Approximately) BENEFITS (rules, policies, eligibility apply) From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work. Insurance (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf) + Medical + $0 - $30 per month for Employee Only coverage after university contribution ($920 value). + Up to 83% of premium covered by the university: + Employee and Spouse + Employee and Children + Employee and Family coverage + Dental & Vision + Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account On-campus wellness opportunities (https://www.tamucc.edu/human-resources/benefits/wellness-resources.php) Dual Career Partner Program Work Life Solutions: (https://www.tamucc.edu/human-resources/benefits/eap.php) + Counseling, Work Life Assistance, Financial Resources, and Legal Resources Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php) + Public Loan Forgiveness + Book scholarships + 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply). Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php) + Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP) + Voluntary Tax Deferred Account/Deferred Compensation Plan Time Off: (https://www.tamucc.edu/human-resources/time-off/index.php) + 8+ hours of vacation paid time off every month. + 8 hours of sick leave time off every month. + 8 hours of paid time off for Birthday leave. + 12-15 paid holidays each year. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.