Job Title Billings and Receivable Coordinator I Agency Texas A&M University - Corpus Christi Department Bursar Proposed Minimum Salary Commensurate Job Location Corpus Christi, Texas Job Type Staff Job Description TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) ! PURPOSE This role supports the billing and collections processes, including invoice entries, payment postings, and reconciliation of accounts. Additionally, it provides administrative support through cross-training and customer service, while also handling various other tasks to meet departmental objectives. DESCRIPTION Functional Area 1: Billings & Collections Percent Effort: 60% + Enter daily invoice entries into FAMIS System as well as payment postings for all University Services & various state agencies. + Process adjustments entries for invoice and payment as requested by various departments. Monitor activity trends for the automatic billing system associated with the Grants Research Office. + Coordinate the FAMIS Aging Reports sent to departments monthly through Smartsheet. Review the responses departments submit for outstanding invoices collection activity. Communicate with the supervisor any concerns or issues that need to be addressed. + Analyze, research and work with accounting groups or other key personnel in resolving critical issues with invoice date entries in FAMIS System. + Create, mail and collect invoices generated within the Bursar Department. Maintain controls of an accurate log of ‘M’ invoice numbers issued to departments. + Produce and mail delinquent notices to students as well as collect monies on outstanding receivables as deemed necessary. Ensure that the delinquent letters are sent in accordance with university policies and procedures. + Process checks returned by the bank unpaid by retrieving bank reports, verifying associated accounts, reversing payments, and updating financial records. Notify affected students or departments and applying holds to accounts as needed to ensure compliance until the issue is resolved. + Counsel students on short-term internal payment plans with an established signed promissory note. + Assist with the processing of Third-Party Contract Payments, Departmental Tuition Payments, Exemptions and Waivers in Banner. Review exemptions and waivers for compliance with SAP and Excessive Hours. + Assist with applying payments to third-party contract accounts and ensure proper allocation of funds. Functional Area 2: Administrative Support Percent Effort: 25% + Research outstanding items on account reconciliations provided by Accounting Services, ensuring the resolution and clearing of any pending transactions. + Initiate the refund process for FAMIS invoice overpayments. + Assist in the processing and assignment of delinquent accounts to collection agencies. + Audit, research, and reconcile departmental invoices and payments. + Image and profile documents. + Provide excellent customer service by phone, fax, e-mail, mail, or in person. Functional Area 3: Additional Responsibilities Percent Effort:15% + Provide various reports to management as needed or requested. + Participate in cross training within department for knowledge support and as backup personnel when applicable. + Maintain a positive working relationship with internal and external contacts + Perform other related duties as assigned. QUALIFICATIONS + High School Diploma/GED. + Seven (7) years of experience in billing, accounts receivable, collections and providing customer service. + Additional education may be considered as a substitution for the minimum experience to include: + Associate’s degree and five (5) years of related experience or + Bachelor’s Degree and three (3) years of related experience + Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). + Proficient writing and communication skills. Excellent phone etiquette. + Knowledge of standard office equipment and PC. + Experience in data entry and in invoicing and collections. + Detail-oriented with strong organizational and time management skills. Must be able to multi-task, solve problems and work cooperatively with others. + Ability to safeguard confidential information and operate effectively in fast-paced, challenging situations. PREFERRED QUALIFICATIONS + Bachelor’s degree Accounting, Business or related field. + Departmental invoicing and accounts receivable experience from a University or College. + Advance knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). + Experience using and profiling documents into an imaging system. + Experience in high volume data entry and invoicing. + Experience in collections and negotiating payment plans. + Experience in Banner student information system and/or Argos. + Experience in analyzing and researching issues. + Experience in reconciliation and FAMIS accounting system. + Experience in creating and reviewing reports. SALARY $17.50 - $18.75 Hourly ($36,400 - 39,000 Annually Approximately) BENEFITS (rules, policies, eligibility apply) From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work. Insurance (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf) + Medical + $0 - $30 per month for Employee Only coverage after university contribution ($920 value). + Up to 83% of premium covered by the university: + Employee and Spouse + Employee and Children + Employee and Family coverage + Dental & Vision + Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account On-campus wellness opportunities (https://www.tamucc.edu/human-resources/benefits/wellness-resources.php) Dual Career Partner Program Work Life Solutions: (https://www.tamucc.edu/human-resources/benefits/eap.php) + Counseling, Work Life Assistance, Financial Resources, and Legal Resources Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php) + Public Loan Forgiveness + Book scholarships + 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply). Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php) + Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP) + Voluntary Tax Deferred Account/Deferred Compensation Plan Time Off: (https://www.tamucc.edu/human-resources/time-off/index.php) + 8+ hours of vacation paid time off every month. + 8 hours of sick leave time off every month. + 8 hours of paid time off for Birthday leave. + 12-15 paid holidays each year. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.