An exciting opportunity has arisen for a Billing Supervisor based in West London. This role is perfect for someone who thrives on supporting others, ensuring the smooth running of billing operations, and delivering exceptional service to both internal and external stakeholders. As the key point of contact for your team, you will play a vital part in training new starters, resolving escalated queries, and maintaining the highest standards of accuracy in all billing activities.

The successful candidate will:

Be the go-to person for your team, providing guidance, support, and training to ensure everyone excels in their roles while maintaining a positive and inclusive atmosphere. Take ownership of complex billing tasks, from raising invoices for key accounts to managing customer queries and collaborating with stakeholders across finance, commercial, and operations teams. Contribute to continuous improvement by reviewing current processes, identifying areas for enhancement, and helping implement changes that drive efficiency and accuracy throughout the billing cycle.

What you'll do:

As a Billing Supervisor, you will play a pivotal role in ensuring that all aspects of the billing function run smoothly. Your days will be varied—one moment you might be guiding a colleague through a complex query or delivering tailored training sessions for new team members; the next you could be meticulously preparing invoices for key accounts or collaborating with business partners on month-end credits or discounts. You’ll work closely with your manager to cover all essential tasks during absences within the team. Your ability to maintain accurate records across multiple systems will be crucial as you input data into SAP and other platforms. You’ll also have the chance to review current processes critically—spotting inefficiencies or risks of revenue loss—and work collaboratively with stakeholders to implement meaningful improvements. By building strong relationships internally and externally, you’ll help ensure that every invoice is accurate, every query is resolved quickly, and every process runs as efficiently as possible.

Provide day-to-day support to team members by addressing escalated queries and offering expert guidance on billing matters. Deliver comprehensive induction and ongoing training for new starters, ensuring they are equipped with the knowledge and skills needed to succeed. Collaborate closely with the Department Manager to ensure all billing tasks are completed accurately and on time, especially during periods of absence or annual leave. Raise invoices for assigned key accounts according to agreed schedules, ensuring all information is correct so payments can be processed promptly. Manage customer queries related to invoices, communicating effectively with both internal stakeholders and external clients to resolve issues swiftly. Oversee the credit note process by following up on authorisations in line with company policy and ensuring all documentation is accurate and complete. Input sales invoices into SAP using appropriate general ledger codes and cost centres, maintaining meticulous records across various databases such as Cbase, WMS, Airvision, FABS, MCS, AT360, and others. Assess existing billing processes regularly to identify weaknesses or potential revenue leakage, proposing practical solutions for improvement. Assist the Credit Control team when required by reconciling accounts and providing additional billing information to help resolve outstanding queries. Liaise with multiple internal teams—including Central Finance, Commercial, Operations, Accounts Payable—and external parties such as customers and auditors to facilitate seamless billing operations. Demonstrate high levels of resilience while working within an exciting environment that values flexibility and teamwork. Showcase excellent people management abilities by supporting colleagues’ development through training and daily guidance. Display strong analytical skills paired with a keen eye for detail when reviewing data or investigating discrepancies in billing information. Communicate clearly both verbally and in writing when liaising with customers or internal teams about invoice queries or process changes. Exhibit outstanding organisational skills by managing multiple priorities simultaneously without compromising accuracy or deadlines. Utilise advanced IT proficiency—particularly in MS Office applications (Word, Excel, PowerPoint), email platforms (Outlook), SAP systems, and database management tools—to streamline workflows. Apply effective time management strategies to ensure timely completion of all tasks even under pressure from tight deadlines or competing demands. Demonstrate tenacity in following up on unresolved issues until satisfactory outcomes are achieved for all parties involved. Foster a customer-focused mindset by prioritising client needs while balancing business requirements during every stage of the billing process.

Apply today by clicking on the link provided - we look forward to hearing from you soon.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates