At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Essential Functions of the Job:
(Identify and describe essential functions, or primary duties and responsibilities. Each function should describe WHAT is done and the END RESULT/PURPOSE achieved. Assume that the reader does not know the role or function of the job.)
Recruits, hires and trains a team of professionals who deliver exceptional customer service and work together to achieve agreed upon targets and goals Oversees effective team operations by implementing process, productivity, quality, and customer service standards Organizes and assigns activities to team members to ensure continuity of operations and a high level of internal customer satisfaction Prioritize, monitor, and ensure the balance of employee workloads Coach and develop resources, building skills over time through training and development programs, as well as project assignments Suggests and assists with the development and implementation of new processes Performs weekly inventory analysis, monitoring unbilled and billed aging of accounts Assists in the analysis and preparation of billing and cash forecast reports Proficiently conducts account analysis in both open and closed history with the ability to identify root causes and assist staff in resolving issues. Manages employee performance by providing coaching and completing performance evaluations Provides guidance on day to day activities and resolves escalations on account activities Organizes and leads team conference calls as needed to facilitate effective communication, teaming and achievement of goals Identifies billing system/process improvements and maintains/updates written procedures Acts as first level of escalation to help resolve issues; Provides guidance to billing team on AR issues and resolution Provides guidance to team on preparing accurate and complex billing spreadsheets Reviews account assignments based on established client/customer criteria and adjusts as necessary Acquires significant knowledge of various customer payment processes and suggests effective strategies to effect prompt payment from customers.. Analyzes recurring issues and organizes appropriate resources to implement plans to resolve internal and client-related issues preventing client payment Solicits and appropriately responds to feedback from key stakeholders (Finance, CSPs, FMAs) to ensure customer satisfaction and high quality
Analytical/Decision Making Responsibilities:
(Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others. Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)
Uses good judgment in applying concepts and guidelines; guides team in effective problem solving and analytical skills; motivates team to follow through on commitments and demonstrates ownership of results; helps team to effectively prioritize assignments; identifies and works to overcome barriers to achieve results
Knowledge and Skills Requirements:
(Describe the knowledge or skills needed to perform this job; these may be professional, technical or managerial)
Possess high level of professionalism and leadership attributes Ability to communicate and partner across all levels: internally and externally Strong detail and deadline orientation Proven organizational skills Exceptional customer service orientation Strong proficiency with Microsoft Excel and Word programs as well as the ability to learn new applications quickly Effective delegation and time management skills Ability to make sound decisions based on judgment and experience Strong teaming abilities as well as demonstration of effective virtual teaming Effective multitasking and prioritization skills Demonstrate insightful coaching
Supervision Responsibilities:
(Describe the level of supervision received (i.e., the frequency of supervisory contact, degree to which the individual acts independently and on what kinds of issues). Describe the level of supervision of others, if any (i.e., assigning work, reviewing performance, direct or indirect responsibility). Billing/AR Manager will have formal performance review and counseling responsibility for their billing/AR team and serves as a coach and mentor to more junior members of the organization
Other Requirements:
(Describe any miscellaneous functions or expectations of the job that are important to note)
While travel is generally not required on a regular basis certain circumstances may require to attend a training session or attend a client meeting in a different location.Vacation generally should not be taken during the year end close process (usually from mid-May to June.)
Job Requirements:
Education:
Experience:
Certification Requirements:
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