Adecco is currently assisting a National Pharmaceutical client, recruiting for a Remote Patient Account Services Specialist position. _*REMOTE however must live with in 1 hour of Monroeville PA_ An Inbound Patient Account Services Specialist advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review. The anticipated wage for this position is $19.50. Hourly wage may depend upon experience, education, geographic location and other factors. 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday). Key Responsibilities of the Inbound Patient Account Services Coordinator: • Develop a deep understanding of Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services. • Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services. • Build a trusting relationship with patients by engaging in meaningful and relevant conversation. • Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate. • Accurately and consistently document each interaction in the appropriate Revenue Cycle system. • Record, review, and take next steps to follow-up and resolve patient concerns. • Gather and examine patient information to determine eligibility for payment plans. • Meet call center metrics that include call volume and call quality • Use technology to effectively liaison with other departments • Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone. Required Qualifications: • 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services. • Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel. Click on apply now for instant consideration! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. **Pay Details:** $19.50 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance