JOB SUMMARY:   

In this role, the incumbent is responsible for the analytical tracking and reporting processes that support our Strategic Miscellaneous and Billing Services, including Municipalities/Government accounts.

The position involves a blend of customer service, data analysis, and reporting. The incumbent will address department and business partners needs and problems professionally and efficiently, while also ensuring the accuracy and effectiveness of daily processes.

This includes gathering, interpreting, and formatting metrics and providing analytics for internal/external presentations on behalf of the team. The incumbent for this role should have a keen eye for detail, and strong analytical skills as it will support successful business practices, improve document business processes and track metrics to ensure compliance.

 

MAJOR JOB RESPONSIBILITIES:   

Reporting and Analysis: Administer analytical tracking and reporting of key business metrics for internal use and regulatory compliance. You'll be responsible for managing and distributing various reports (Excel, PDF, Power BI) to stakeholders. Customer and Stakeholder Support: Manage and monitor inquiries from both internal and external sources. You'll be a partner with internal teams to resolve complex billing issues, acting as a Subject Matter Expert (SME) for our services and software. Project Leadership: Lead Strategic Solutions projects from start to finish, including requirements gathering, functional design, and user acceptance testing (UAT). You'll develop an in-depth understanding of our software and service environment, including CC&B. Training and Collaboration: Help train and develop new and existing employees on department processes. You'll build strong relationships across departments, promoting a highly collaborative culture focused on accurate and timely billing. Cross-Functional Partnership: Manage communications and partner with a wide range of teams, including Technology, Legal, Accounting, and Executive Leadership.

 

SKILLS AND ABILITIES

Organizational and Time Management Skills: This includes the ability to prioritize tasks, meet tight deadlines, and maintain keen attention to detail.

Adaptability and Resilience: The role requires to perform at a high level in a fast-paced and ever-changing environment, successfully adapting to shifting priorities and work demands.

Problem-Solving and Proactiveness: Strong analytical and problem-solving skills, along with the ability to anticipate needs and take initiative with minimal direction.

Interpersonal and Communication Skills: This position requires a high degree of tact and diplomacy when interacting with others and handling sensitive issues.

Team Collaboration: Assist with and contribute to projects as needed.

 

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

Bachelor's degree or equivalent experience in Accounting, Finance or Business Management; high school diploma or equivalent

Technical Skills

Required:

Microsoft Office Suite (Word, Excel, PowerPoint) Proficiency in Microsoft Excel for data analysis and reporting. Experience with CCB (Customer Care and Billing) or a similar utility billing system. Familiarity with Microsoft Teams for collaboration. Experience in SharePoint 

 

Preferred:

Power BI for data visualization and dashboard creation. Experience with SQL for data querying and management.

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.