Position Title: Billing Specialist

 

Position Summary

 

The Billing Specialist’s primary function includes the invoicing function and customer billing resolution. This position participates in multi-faceted dispute resolution situations which require specialized problem solving skills and knowledge of company processes and procedures to effectively manage and resolve.  This position will report directly to the Billing Supervisor. This is a hands-on role with specific responsibility to process invoices monthly.  This position will ensure assigned workload is on track and will provide feedback to the Billing Supervisor as required.

 

Responsibilities

Ensure timely and accurate invoices are sent to customers on a monthly basis   Process updates for customer invoices as needed including installs, disconnects and renewals   Coordinate with internal groups (sales, legal, customer service, collections, finance) to resolve issues    Review contracts to ensure invoices align with support   Calculate and set up correct discounted billing Prepare check requests for reimbursements to customers  Ability to utilize CRM (Customer Relationship Management) tool   Ability to work independently and within tight deadlines  Submit customer invoices to portals  Complete ad hoc projects and other duties as assigned by the Billing Manager   Contributes to team effort by accomplishing related deliverables as needed   Participate in audits as appropriate to ensure the audit coordinator has all required information

 

Expectations  

Must have strong general knowledge of billing and collections process cycles Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills. Ability to utilize ERP systems, such as CRM (Customer Relationship Management) and Oracle.

 

 

Education/Certifications   

4-year college degree preferred, but not required in Accounting, Business, or equivalent experience.

 

 

 

Experience/Minimum Requirements   

4 plus years of experience in an Accounting/Finance environment Experience billing of customer sales required Experience with data entry and process-oriented functions, including Microsoft Excel

 

 

   

 

 

Organizational Relationship

 

Reports to:  Supervisor Billing 

 

 

Title(s) of direct reports  N/A