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Business Title

O2C Manager, Billing Manager

Job Profile Title:

Accounts Payable & Receivable Manager

Job Code:

Career Level:

8

Department/ Group:

O2C

Location:

GBS Bangalore

Job Brief:

The role will manage the Assigned Billing / Retained projects. The role will be overseeing the Billing processes and sub-processes with a team of project billers who will perform variety of operational activities that support the completion of Finance activities in compliance with the service level agreement.  The role will have a critical role in executing strategic Finance Transformation initiatives and continuous improvements as well as managing the appropriate metrics to ensure the right level of service delivery.

·       Responsibilities & Duties

Accountable for establishing goals and objectives of the team and providing proper level of support to ensure achievement of set goals and objectives.

Oversee processes and develop plans to ensure timely and accurate completion of services in accordance with existing policies and procedures.

Manage the team’s daily workload and ensure a balanced workload amongst billers & team leaders to ensure achievement of monthly KPIs/SLAs.

Manage and act as escalation point for complex issues within the team and make the right decisions

Work with Service Delivery Lead, O2C Global Process Owners and other O2C key stakeholders across all AECOM GBS Delivery Centers to ensure delivery of required service level agreements and to execute necessary operational improvement plans.

Handson experience in managing Milestone, Lumpsum, T&M type of projects.

Good project management skilss.

Create and develop operational dashboard and reports which will aid in critical analysis of current situation, issues and gaps.

Execute strategic Finance transformation initiatives and continuous improvements to further bring value-added contribution to the business.

Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.

Plan and develop multiple short to medium term projects and contribute to long term initiatives planning. Lead moderate to complex projects as required by the business.

Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.

Accountable for the team’s business continuity strategy planning  and execution.

Responsible for managing transition-related activities such as opportunity assessment, transition planning and execution, process training, creation of desktop procedures, and post Go-live activities.

Prepare and periodically review applicability of Service Catalog, Statement of Work, Desktop Procedures including KPIs & SLAs.

Actively manage talent by recruiting and retaining high caliber individuals and by building people capability including the strategies for the execution of goals and objectives.

Ensure the quality of invoicing & provide training if necessary.

Help to plan & analyze team portfolio to balance team queue and productivity

Achieve required SLA in terms of Speed and Quality

Qualifications & Requirements

Minimum Requirements:

Bachelor's degree in Accounting/Finance/Business or other equivalent courses.

12+ years of relevant experience in end-to-end Collections/Accounts Receivable/Order-to-Cash in a medium or large size company, including at least 3 years of managerial experience.

In-depth experience in driving and executing transformation programs.

Extensive knowledge of accounts receivable processes with strong understanding of accounting principles and

In-depth leadership experience in a shared service or BPO environment. or captive set-up

Experience with large company ERP systems – e.g.i.e. Oracle, SAP, Blackline, etc.c

Strong working knowledge of U.S. Generally Accepted Accounting Principles (GAAP).

Intermediate to advanced Excel skills and other MS Office applications.

Knows the End to End process of O2C is an advantage

Attributes:

Ability to translate strategies and goals into actionable plans and measurable results. (Strategic Decision Making)

Ability to drive to create experiences and opportunities that will lead to innovation. Ability to guide and influence other to navigate change. (Leading Change)

Ability to oversee day-to-day operational requirements and varied projects that are aligned with the functional goals and objectives. (Operational Management)

Ability to clearly define objectives and set medium to long-term targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing)

Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to promote a culture of honest, open, and transparent communication. (Communication)

Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration) 

Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and has the ability to derive, develop, and recommend solutions for recurring and unique scenarios. (Problem Solving)

Ability to gather, integrate, validate, and analyze wide range of relevant data to develop and communicate resolutions, findings, and recommendations. (Analytical Thinking) 

Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. Ability to provide regular feedback, guidance, and support to direct reports to achieve desired performance and output. (Results Oriented)

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About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.