•    Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. 
•    Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment 
•    Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
•    Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
•    Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations 
•    Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products 
•    Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
•    Maintain established levels of productivity, service, and quality standards within a fast-paced call center 
•    Works collaboratively with team members, and business partners to provide a quality experience for our agents
•    Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures 
•    Responsible for cross selling products to provide best and most beneficial experience for clients  
•    Work overtime as needed
•    Complete additional tasks and other projects/duties as assigned
•    Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT.    Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
 

•    Customer service experience in a high-volume client contact call center
•    Strong decision-making velocity in a fast-paced, high-volume phone contact center environment 
•    Effective, strong, and service focused communication skills, both verbal and written 
•    Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking 
•    Experience in a high-volume contact center with a strong focus on superior service is a plus!
•    Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners 
•    Track record of success in managing competing demands, problem solving and strong decision velocity
•    Chubb’s ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
•    Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!