Billing Clerk

Job Description

This position is dedicated to investigating and resolving complex customer billing issues. The role involves verifying resolutions, conducting thorough research, and processing related account information efficiently. You will be required to communicate with customers via phone, email, or in person to ensure accurate and timely resolutions.

ResponsibilitiesReview and correct invoices to ensure accurate and timely billing.Compute and process adjustments to customer accounts.Work on various reports in the area and contact customers via letter or phone to resolve issues.Maintain various reports, account logs, and files for timely submission to supervisors and appropriate staff.Communicate with internal and external customers in a timely and professional manner to ensure excellent customer service delivery.Perform collection calls and manage collections accounts receivable.Responsible for all other duties as assigned.Essential SkillsProven customer service skills.Experience in accounts receivable and collections.Strong background in billing and billing collections.Ability to perform invoicing and reconciliation tasks.Additional Skills & QualificationsExperience in the public utilities industry.Customer collections experience.Knowledge of CIS (Banner) software.Work Environment

This is a fully onsite role with working hours from 8 AM to 5 PM. You will be joining a team of 16 professionals currently working on billing exceptions. The company is currently engaged in a large project to implement and improve billing software.

Contact Me:

Kaitland Clawson

View my availability here:

https://www.linkedin.com/in/kaitland-clawson-552605154/

Book an appointmentPay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Richmond,VA.

Application Deadline

This position is anticipated to close on Jul 7, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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