Billing and Collections Specialist

Location: Northampton, MA (Fully Onsite)

Pay: $22.00–$25.00 per hour

Job Summary

The Billing & Collections Specialist is responsible for managing patient accounts receivable and supporting all billing, payment posting, and collections processes. This role serves as a primary point of contact for patients, insurance carriers, and external collection partners. The ideal candidate will ensure timely and accurate billing, maintain detailed documentation, and provide exceptional customer service in accordance with regulatory and organizational guideline

Key ResponsibilitiesCollections & Patient CommunicationServe as the liaison between patients, providers, and external collection agencies for accounts in collections.Contact patients about outstanding balances and establish payment plans when appropriate.Manage accounts sent to collections, including documentation, tracking, and reconciliation.Work with patients experiencing financial hardship and process hardship applications.Billing & Accounts ReceivableManage patient balances, aging reports, and collections reports using practice management and EMR systems.Prepare and send patient statements according to established billing cycles.Perform daily insurance follow-up, including research, analysis, and account documentation.Support month-end reporting related to collections, bad debt, and write‑offs.Payment ProcessingPost and allocate patient payments, including electronic and virtual credit card transactions.Close daily batches and reconcile point-of-sale activity accurately and on time.Customer ServiceRespond to billing, payment, and account inquiries professionally and accurately.Maintain detailed records of all patient and insurance communications.Provide backup support for billing functions as needed.Additional DutiesCollaborate with billing leadership to maintain accounts receivable within acceptable guidelines.Participate in special projects and additional responsibilities as assigned.Essential SkillsCollections experienceAccounts receivable knowledgeStrong customer service abilityMedical billing and collections experienceHigh accuracy and attention to detailProfessional and empathetic communication skillsStrong workflow and systems disciplineOutbound calling experienceData entry proficiencyGeneral healthcare knowledgeQualificationsHigh school diploma or GED required; associate degree preferredMedical billing or coding certification, or equivalent hands‑on experience1–3 years of medical office experience including billing, insurance, and customer servicePrior collections experience strongly preferredKnowledge of medical billing processes, insurance follow-up, and basic codingProficiency with EMR, practice management, and billing softwareStrong computer skills (Word, Outlook, Excel)Excellent written and verbal communication skillsStrong organizational skills with ability to manage multiple prioritiesAbility to work independently and collaborativelyProfessionalism, discretion, and commitment to patient serviceWork ScheduleContract Schedule: Monday–Friday, 7:30 AM – 4:00 PM (30‑minute unpaid lunch)Post‑Conversion Schedule: Monday–Friday, 8:00 AM – 4:00 PM (30‑minute unpaid lunch)Job Type & Location

This is a Contract to Hire position based out of Northampton, MA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Northampton,MA.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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