National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

The Analyst is responsible for timely and accurate customer invoicing. The Analyst will regularly communicate and collaborate with service operations to resolve exceptions and ensure maximum billed revenue. The role will also consistently collaborate with service operations and customers to identify and understand billing disputes. The Analyst plays a front-line role in ensuring timely and accurate contract billing. The role will regularly make recommendations on how to improve processes that will minimize disputes and maximize billing and collections.

Essential Functions:

Collaborate with Customer Service Centers to ensure timely and accurate customer billingMaximize revenue of customer billings in alignment with contract termsMaintain expertise in customer contractsDevelop and maintain strong support relationship with Customer Service CentersIdentify, understand, and resolve exceptionsGenerate quotes in collaboration with Business Development and Field OperationsReview and compare invoices to contracts to identify and resolve discrepanciesReview, prepare, and maintain a library of complex billing detail formatsProvide insight and impacts to management to assist with decision makingIdentify potential process improvementsAssist where needed in implementing process improvementsKey support role for A/R function and the collections processAssist with other administrative duties as required

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

The Analyst is responsible for timely and accurate customer invoicing. The Analyst will regularly communicate and collaborate with service operations to resolve exceptions and ensure maximum billed revenue. The role will also consistently collaborate with service operations and customers to identify and understand billing disputes. The Analyst plays a front-line role in ensuring timely and accurate contract billing. The role will regularly make recommendations on how to improve processes that will minimize disputes and maximize billing and collections.

Essential Functions:

Collaborate with Customer Service Centers to ensure timely and accurate customer billingMaximize revenue of customer billings in alignment with contract termsMaintain expertise in customer contractsDevelop and maintain strong support relationship with Customer Service CentersIdentify, understand, and resolve exceptionsGenerate quotes in collaboration with Business Development and Field OperationsReview and compare invoices to contracts to identify and resolve discrepanciesReview, prepare, and maintain a library of complex billing detail formatsProvide insight and impacts to management to assist with decision makingIdentify potential process improvementsAssist where needed in implementing process improvementsKey support role for A/R function and the collections processAssist with other administrative duties as requiredPay range for this position is $60,000-$80,000 annual salary.

Education:

Equivalent work experience or bachelor’s degree

Certifications, Accreditations, Licenses:

None

Relevant Work Experience:

2 to 4 years in related field

Special Knowledge, Skills and Abilities:

Excellent analytical, problem solving, and process improvement skillsStrong Excel skillsAbility to focus for long periods of timeWork well independently as well as with othersOrganized and detail orientedStrong verbal and written communicationSelf-motivatedSolid knowledge of fundamental accounting principles

Supervisory Responsibility:

None

Work Environment:

Flexible hybrid and/or work from home

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Education:

Equivalent work experience or bachelor’s degree

Certifications, Accreditations, Licenses:

None

Relevant Work Experience:

2 to 4 years in related field

Special Knowledge, Skills and Abilities:

Excellent analytical, problem solving, and process improvement skillsStrong Excel skillsAbility to focus for long periods of timeWork well independently as well as with othersOrganized and detail orientedStrong verbal and written communicationSelf-motivatedSolid knowledge of fundamental accounting principles

Supervisory Responsibility:

None

Work Environment:

Flexible hybrid and/or work from home

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.