You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Group Disability Learning and Development Training Manager

As our Group Disability Learning and Development Training Manager, you'll lead a team of Trainers to deliver innovative, data-driven training solutions for our Payment and Claims Establishment teams across the country. Your role will focus on three key areas:

1. Strategic Client Partnership and Program Innovation  (40%)

- Collaborate with operations partners to understand and align training needs with business objectives

- Develop and implement data-driven training strategies, leveraging analytics to demonstrate ROI

- Create and maintain performance dashboards using tools like Tableau

- Research and implement innovative training methods, including simulation-based training and microlearning

- Ensure training programs adhere to insurance industry regulations and compliance requirements

2. Team Leadership and Development (30%)

- Coach and mentor trainers, fostering a culture of continuous learning and data-informed decision-making

- Conduct regular performance reviews and provide actionable feedback

- Lead the team in adopting new technologies and industry best practices

- Collaborate with operations managers to ensure training aligns with evolving business needs

- Present training impact and value to senior leadership using data-driven insights

3. Operational Excellence and Continuous Improvement (30%)

- Develop and update skill-based training materials for insurance operations

- Implement training effectiveness metrics and correlate outcomes with operational KPIs

- Oversea the maintenance and improvement of training environments, including LMS and other digital learning platforms

- Manage multiple training initiatives simultaneously, ensuring timely delivery and quality

- Continuously analyze and optimize training processes for maximum efficiency

What we're looking for:

- 4+ years of leadership experience in training or education within the insurance industry

- Strong proficiency in data analysis and visualization tools (e.g., Excel, Tableau)

- Experience in creating and maintaining performance dashboards

- Proven track record of using data to drive training improvements and demonstrate ROI

- Extensive knowledge of adult learning principles and corporate learning strategies

- Experience with simulation-based training and microlearning approaches

- Proficiency in Learning Management Systems and e-learning authoring tools

- Strong communication skills and ability to translate complex data into actionable insights

Additional assets:

- Familiarity with disability insurance payment administration and claims set up processes

- Experience with Adobe Creative Cloud, particularly Captivate

- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

- Bachelor's degree in Education, Certificate in Adult Learning, Human Resources, or related field (preferred)

If you're passionate about developing people, driving innovation in training through data-driven approaches, and contributing to our company's success, we want to hear from you!

Note: Candidates will be asked to complete an assignment before the interview. You'll have at least 5 business days to complete it.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Training & Development

Posting End Date:

25/07/2025