Req Id: 425214 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. **Key Responsibilities** + Conduct detailed technical analysis to develop optimized network solutions for business clients and implement comprehensive delivery plans for Unified Communication and Contact Center solutions. + Ensure compliance with the technical architecture outlined in the customer account plan, leading the design, planning, and strategy for client delivery plans. + Engage regularly with clients, providing expert insights into current and emerging telecommunications and information technologies, contributing to the development of delivery strategies for a wide range of Bell products and services, standard and non-standard, existing and planned. + Identify and guide opportunities for professional services by leveraging the technical expertise within Managed Services and collaborating with sales teams to align service offerings with client needs. + Influence team members regarding innovative applications of technology solutions, fostering a collaborative environment to enhance team performance. + Maintain technical leadership throughout the delivery of various connectivity services, including IP/MPLS and SD-WAN, addressing complex technical challenges. + Stay updated on the latest trends and developments in Unified Communication and Contact Center technologies across platforms like Microsoft and Zoom, and actively engaged in training and professional development opportunities. **Critical Qualifications** + Bachelor’s degree in Computer Science, Information Technology, or a related field. + Relevant certifications in Unified Communication, Contact Center Solutions, or related technologies (e.g., Microsoft Certified: Teams Administrator Associate, Zoom Certified Administrator). + Minimum of 5 years of experience in a technical consulting role, specifically in Unified Communication and Contact Center Solutions. + Proven experience with Microsoft Teams and Zoom platforms, including deployment and support. + Experience in leading technical projects and initiatives from conception to delivery. + Proficiency in analyzing and designing network solutions tailored to business needs. + Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. + Strong analytical skills to assess technical challenges and propose effective solutions. + Bilingual proficiency in English and French is required. \#EmployeeReferralProgram Adequate knowledge of French is required for positions in Quebec. **Additional Information:** **Position Type:** Management **Job Status:** Regular - Full Time **Job Location:** Canada : Ontario : Mississauga || Canada : New Brunswick : Moncton || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal **Work Arrangement:** Hybrid **Application Deadline:** 09/01/2025 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. **Please apply directly online to be considered for this role. Applications through email will not be accepted.** We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility\_services/Accessibility\_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility\_services) for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information. Created: Canada, ON, Toronto **Bell, one of Canada's Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)**