Description Chubb Bill Rate: 35.59 Supplier Max Submittal Bill Rate: 34.54 Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM Job Hours-40 hours Interview process- 1 Interview - Onsite/WEBEX Job Summary: The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to: Responsibilities - Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment - Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner - Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments - Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries - Maintain performance and quality standards - Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience - Ability to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers - Work collaboratively with team members and business partners to provide a positive customer experience for our caller - Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed - Assist with special requests as needed. - Complete additional tasks and other projects/duties as assigned Qualifications - Minimum of high school diploma or equivalent college degree or currently pursuing is preferred. - 3-5 years experience of Insurance background - Customer- focused mindset and dedication to providing exceptional service to employees - Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus! - Outstanding effective and service focused communication skills both verbal and written - Proficient in computer skills multi-application navigation and multi-tasking - Accepts accountability ABOUT COMBINED INSURANCE Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident health disability and life insurance products in North America. Headquartered in Chicago with satellite office in Columbia SC Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and u... Requirements Must pass a 3-minute typing assessment with a score of at least 30wpm. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .