Description + Position: Customer Service Representative - Bilingual-Spanish/English (Contract Role) + Location: 2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027 + Type: 100% Onsite + Hourly Pay Range: 22/per hour Job Summary: The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to: Responsibilities - Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment - Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner - Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments - Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries - Maintain performance and quality standards - Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience - Ability to learn the basic concepts of personal lines insurance principles and products offered to the WB customers - Work collaboratively with team members and business partners to provide a positive customer experience for our caller - Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed - Assist with special requests as needed. - Complete additional tasks and other projects/duties as assigned Requirements Qualifications - Minimum of high school diploma or equivalent college degree or currently pursuing is preferred. - 3-5 years experience of Insurance background - Customer- focused mindset and dedication to providing exceptional service to employees - Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus! - Outstanding effective and service focused communication skills both verbal and written - Proficient in computer skills multi-application navigation and multi-tasking - Accepts accountability Skills • Previous experience working as a customer service representative. • Strong knowledge of worksite products and services • Friendly and professional demeanor. • Excellent communication and interpersonal skills. • Basic computer skills and knowledge of database software. • Demonstrated attention to detail, organizational skills, and time management skills. • Ability to work a flexible schedule to meet the needs of the business and performance requirements. • Ability to remain calm in stressful situations. • Ability to explain detailed policy concepts in a simple way • Bilingual skills (verbal, written, read) in Spanish preferred Education and Experience • 1-2 years experience of customer service. • High School Required • Bilingual skills (verbal, written, read) in Spanish preferred Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .