Description About the Role: Robert Half is partnering with a mission-driven nonprofit organization seeking a compassionate and service-oriented Bilingual Spanish Customer Care Associate. In this role, you’ll play a vital part in connecting individuals and families to critical community resources and services. You will support both English- and Spanish-speaking clients with empathy, accuracy, and professionalism, helping make a direct impact on lives in your community. Key Responsibilities: + Respond to inbound calls, emails, and messages from clients seeking assistance in both English and Spanish. + Provide accurate information about available programs, services, and resources offered by the organization and its partners. + Triage client needs and ensure proper documentation in internal systems, maintaining up-to-date records. + Support appointment scheduling, application submissions, follow-ups, and general inquiries. + Collaborate with program staff and case managers to ensure clients are connected to the right support. + Handle sensitive or urgent situations with empathy and confidentiality. + Identify client trends or service gaps and provide feedback to improve service delivery. Requirements Qualifications: + High school diploma or equivalent required; associate or bachelor’s degree preferred. + Fluency in both English and Spanish (spoken and written) is required. + Previous experience in customer service, social services, call center, or nonprofit environment is strongly preferred. + Excellent interpersonal and active listening skills, especially when working with vulnerable or underserved populations. + Proficient with computer systems and able to learn internal databases quickly. + Strong multitasking, problem-solving, and time management abilities. + Commitment to the organization’s mission of community support and equity. What You'll Gain: + Opportunity to make a real impact in your local community + Supportive and inclusive work culture with a shared mission + On-the-job training and mentorship + Flexible schedule and potential for contract-to-hire (depending on performance and organizational need) TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .