Description The Bilingual (Spanish) Customer Account Manager provides professional, compassionate front-line support to external and internal partners, responding to status requests, grievances, and other general inquiries via email and telephone. RESPONSIBILITIES + Responds to both internal and external requests for assistance. Answers incoming calls, checks voicemail, and makes outgoing calls timely, surpassing customary business standards for customer service. + Answers incoming calls regarding First Reports of Injury and inputs new claims into proprietary software. Accurately documents all contacts and enters provided information. Updates systems as appropriate. + Exercises active listening and asks probing questions to ensure customer inquiries and concerns are appropriately addressed. + Distributes or escalates calls to the appropriate personnel and works closely with departments to assist with customer services issues or grievances. + Ensures timely responses and maintains up-to-date information for all contacts. + Continually broadens knowledge of Company transactions to increase customer service skills. Provides assistance to other departments as needed. + Proactively communicates directly to Customer Care leadership any problems or issues that may adversely impact workflow or service to our insureds, an injured worker, vendors or the business. + Ensures work is performed in accordance with Company standards, training, supervisory direction, and applicable laws. Requirements QUALIFICATIONS: Must be fluent in Spanish. + Education: Minimum of High School Diploma or equivalent certificate required. College degree a plus. + Experience: Minimum of one year of service experience, preferably in a call center environment, preferred. Industry experience a plus/ + Computer Skills: Must demonstrate basic technical competencies in the use of Microsoft Office/365 applications and be able to become proficient in proprietary and vendor software programs. + Learning Agility: Demonstrates the needed capacity to grasp essential concepts or information. Learns from mistakes of self and others; does not repeat mistakes. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .