**Our client, a Big 5 bank, is currently seeking a bilingual (English and French) Solution Delivery Consultant to join their team in Montreal, QC!** We are seeking a Bilingual Implementation Specialist to join our Treasury Payments Solutions team. This role focuses on post-sales implementation for commercial banking clients, ensuring smooth onboarding and exceptional client experience. You will work closely with clients virtually to configure systems, provide training, and resolve inquiries. Key Responsibilities Implement commercial client requests (new setups and changes) into back-end banking systems. Provide virtual training and guidance to clients via Teams and inbound calls. Handle inbound calls through the Onboarding Care Team line, focusing on client experience and empathy. Troubleshoot issues such as wire transfers and access problems. Manage ServiceNow tickets and adhere to SLAs (e.g., 5 days for changes, 10 days for complex setups). Collaborate with internal teams to ensure timely and accurate delivery. Maintain compliance with company ethics and legal standards. Qualifications 1) Minimum 6 months in financial services, or call center environment. 2) Banking experience or familiarity with terms like wire payments and direct deposits is an asset 3) Bilingual in English and French (Written and Oral) Work Environment Hours: 11:30am - 7:30pm EST Hybrid work model: 4 days in office and 1 day work from home Candidates can be from 1 of 3 locations: Toronto, ON, Montreal, QC OR Burnaby, BC Duration: 9 month contract to start with opportunity of extension OR conversion to permanent Pay: $24 - $25/hr Job Type & Location This is a Contract position based out of Toronto, ON. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Workplace Type This is a hybrid position in Toronto,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.