Job Description service center that serves 2.4 million customers, you will work with our external customers and our internal teams to: Process service orders, emergency outages and billing inquiries Initiate transferring and disconnection of electric service Inform customers of Georgia Power efficiency programs Collections Products and Services We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Fluent in Spanish & English Make a personal connection with external and internal customers Have a “Problem Solving” mindset Possess exceptional verbal and written communication skills Resourceful and empathetic Takes personal responsibility for learning and supporting business objectives A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort. Some of the key focus areas that are necessary for this role includes: Empathy Customer Focused Communication Reliability Flexibility Have a friendly attitude Exhibit strong decision-making skills