Job Summary

Job Description

What is the opportunity?

The successful candidate will provide day-to-day Customer Service and oversee the billing and service delivery of our Legacy Block of business.  re. Service Level Agreement (SLAs), compliance with Standard Operating Procedures (SOPs), and quality via processing, reports, online monitoring and any assigned tasks. They will serve as a liaison/conduit between Third Party Administrator (TPA), Plan Administrator (PA), advisors, other related 3rd party suppliers and internal RBCI partners for Group & Guaranteed Standard Issue (GSI) billing and administration.

What will you do?

• Act as main point of contact for external clients and internal partners for inquiries and for billing and administration

• Manage daily inquiries via telephone and email from TPAs, PAs, advisors, internal partners, and suppliers

• Manage escalations and act as client complaint liaison between TPAs, PAs, advisors and/or other key stakeholders

• Handle monthly bill run tasks

• Accurately allocate premium and manage delinquent accounts

• Research and resolve customer inquiries relating to premium remittance/changes and account reconciliation for GSI and group business

What will you need to succeed?

• Minimum 2 years of customer service experience

• Knowledge of Life and Health products for Group & GSI

• Superior knowledge of Excel

• Excellent communication skills, ability to influence

• Strong decision making, analytical and problem solving skills

• Must be fully bilingual in French and English, written and spoken   

Special Conditions

Please note you must be fluently bilingual in both English and French to apply.  Only applicants fluent in both languages will be considered for this position.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-29

Application Deadline:

2025-08-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.