Job Type:

Regular

Work Location:

Samsung Experience Store 8001 - Glendale, CA 91210

Overview:

Samsung Electronics America and 2020 Companies have partnered to hire experienced Bilingual Part-Time Retail Sales Associates within the retail space.

Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.

As a Sales Experience Associate, you are responsible for being the life force of your store. You are empathetic and composed, setting the pace and energy for all customers. You have an entrepreneurial spirit and treat each customer engagement as a person concierge experience. You approach them with authenticity while staying aware of other tasks and customers, building trust from their first step into the store. Your contagious personality makes you a real team-player.

Some of your day-to-day tasks:

Greet and welcome customers throughout the retail store

Ask open-ended questions to help determine the customers short-term and long-term technology needs

Use active listening skills to provide customers with options and solutions

Advise customers on how Samsung products align to create an incredible technology experience

Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products

Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures

Provide diagnostic support for all customers mobile devices including phones, wearables, tablets and computers

Schedule customer service appointments and managing queue, including customer escalations for services

What's in it for You?

Competitive, weekly pay

Hourly pay starting at $20.00 per hour based on store location and candidate experience

Earn a bonus, paid bi-weekly

Bilingual Preferred

Holiday incentive pay if worked

Next day pay on-demand with DailyPay

Exciting and innovative work environment

Achieving team goals

Learning with the best in class products

Work an average of 20 - 25 hours per week

Flexible schedule during retail hours, weekends and weekdays

Requirements:

Technical Knowledge: Proficient in mobile device Hardware

Use personal wireless device (cell phone) to clock in/out per shift using store Wi-Fi

Work nights, weekend, and holidays

2 - 3 years of retail selling experience in a high velocity environment

High School Diploma or GED

Background check

Not Required, but Preferable:

Retail and mall experience a plus

Bilingual (Chinese/Korean/Spanish) speaking a plus

Familiarity with high-volume or luxury retail is a plus

Job Description:

Be outgoing, friendly, and ready to start every day with a positive attitude

Proactively and courteously approach customers to initiate conversation, assess needs, and offer assistance, demonstrating urgency and attentiveness in offering service, ensuring customers feel valued

Offer refined, boutique-style attention, guiding customers through the selling process, using open-ended questions to uncover needs and providing personalized solutions with confidence and clarity

Advise customers by providing information on products and services, helping them make selections through instilling trust

Suggest complementary items and product bundles while confidently articulating product benefits and values to encourage additional purchases

Prioritizes building lasting customer relationships that lead to repeat business and tailors future interactions accordingly

Maintain professional interaction with both customers and fellow employees

De-escalation of upset customers with an empathetic and providing a positive solution to their concerns

Accurately complete sales transactions via the POS

Document customer issues via help desk applications

Comfortable working with time tracking tools and updating tickets

Complete and maintain all current product, services and soft skills training as directed

Meet or exceed personal sales goals while helping the store achieve overall performance metrics

Contribute to team effort by accomplishing related results as needed

Responsible for accurately tracking and communicating all activity to Retail Operations

Ensures cleanliness, organization, and visual standards are upheld in all customer-facing areas

Demonstrates impeccable grooming and dress standards in line with a luxury retail environment

Position Competencies:

Customer Focus - Building a strong customer relationship & delivering customer-centric solutions

Drives Results - Consistently achieving results, even under tough circumstances

Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity

Persuades - Using compelling arguments to gain the support and commitment of others

Performance Measurements:

Regular and prompt attendance

Meet established monthly/weekly sales quota/goals

Customer/client satisfaction based on post-sale surveys

Qualifications:

Exhibit genuine enthusiasm and warmth when engaging with customers and colleagues, conveying an inviting and confident demeanor

Maintains poise and composure, even in fast-paced or challenging service situations

Positively embrace change, striving to continuously improve and learn

Demonstrated knowledge of products and services

Proven track record in customer-facing roles within retail, hospitality, or related fields

Excellent communications, presentation, interpersonal and problem-solving skills

Impeccable integrity and commitment to customer satisfaction

Ability to switch gears quickly and readjust your focus appropriately

Ability to maintain customer confidentiality

Must be available to work evenings, weekends and holidays as needed

High school diploma or equivalent required

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020 Companies, Inc. is required to comply with the National Labor Relations Act. Therefore, we will recruit and refer any and all applicants without regard to their protected concerted activities, including whether they have been involved in a class-action suit against 2020 Companies, Inc. for alleged violations of labor and employment laws. We acknowledge the right of employees to engage or to refrain from such activities.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.