Bilingual Patient Navigator Job Title: Bilingual Patient Navigator Position Overview The Bilingual Patient Navigator plays a vital role in supporting patients by ensuring timely access to healthcare services, coordinating referrals, and maintaining accurate records. This position requires strong customer service skills, bilingual fluency in Spanish, and healthcare experience. The navigator acts as a liaison between patients, clinicians, and administrative staff to promote smooth patient flow and enhance overall satisfaction. Key Responsibilities + Greet and check in patients, assisting them in accessing services promptly. + Answer and route telephone calls, provide information to callers, and take clear, concise messages to ensure effective communication. + Maintain patient charts, clinic logs, and health center databases. + Schedule medical and dental appointments, manage appointment books, and ensure provider coverage for efficient patient flow. + Verify demographic and insurance information, including authorizations and precertifications. + Organize meetings, arrange equipment/refreshments, and prepare necessary materials. + Initiate follow-up calls and gather information to support well-organized events. + File and scan documents to maintain complete patient and office records. + Assist with patient registration and billing when needed. + Audit office supplies monthly, document needs, and order replacements. + Submit IT and facilities work orders as required. + Distribute patient surveys and assessments. + Provide courteous and professional service to patients and guests. + Handle dental patient calls and transfer to appropriate providers when necessary. + Update MSDS book and Quality Assurance manual. + Perform other duties as assigned by the Front Office Coordinator and Health Center Manager. Required Qualifications + Bilingual Spanish (required). + Associate’s Degree or Business Institute Certificate. + Two years of administrative or executive assistant experience preferred. + Knowledge of medical terminology and physician billing practices. + Strong communication and interpersonal skills. + Demonstrated computer proficiency, including typing and data entry. + Ability to manage multiple priorities and remain calm under pressure. Must-Have Skills + Customer service and patient advocacy. + Patient referrals coordination. + Healthcare experience. + Data entry and record management. + Reception/front desk experience (minimum 2 years). Preferred / Nice-to-Have Skills + Scanning and document management. + Handling inbound calls and patient demographics. + Experience with Dentrix and EMR systems. + Community outreach and back-office support. Job Type & Location This is a Contract to Hire position based out of Greenwich, CT. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Greenwich,CT. Application Deadline This position is anticipated to close on Dec 15, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.