Job Title : Bilingual Member Services Advocate Remote – Must reside in CA, NM, NV, TX, or AZ Are you fluent in Cantonese, Mandarin, Vietnamese, Korean, or Spanish and passionate about helping others? Join our team as a Member Services Advocate and be the voice of support for members during the Annual Enrollment Period! As a trusted point of contact, you’ll assist members with questions about benefits, eligibility, claims, and more—delivering exceptional service with empathy and professionalism. Job Responsibilities: + Provide language interpretation for incoming calls (Cantonese, Mandarin, Vietnamese, Korean, or Spanish). + Support members with inquiries about their health plan and services. + Perform light administrative tasks during downtime—database cleanup, ad hoc projects, and occasional outbound calls. + Receive full training on systems, call handling, and admin duties. Required Qualifications: + Fluency in Cantonese, Mandarin, Vietnamese, Korean, or Spanish + At least 2 years of customer service experience—healthcare, medical/dental office, or hospitality preferred. + A genuine desire to help others and a calm, professional demeanor. Schedule: + Hours: Monday–Friday, 8:00 AM – 4:30 PM PST + Work Schedule: Shifts will vary within our business hours of 6:00 AM – 6:00 PM PST. + Weekend rotation and some holiday coverage will be required. Where You’ll Work: + Remote from one of the following states: California, New Mexico, Nevada, Texas, or Arizona Thank you for considering this opportunity and please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a Recruiter at TEKsystems to discuss the next steps in our hiring process! Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.