You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The GB Implementation Team is responsible for onboarding new Group Benefits Clients and managing existing Clients’ major plan changes by employing project management skills, processes, and methodology. They work in partnership with Clients, advisors, Business Development, and all internal stakeholders to deliver value-added benefits and superior service.

Reporting to the Manager, GB Implementation, the Group Benefits Implementation Project Manager joins a team of innovative and dynamic individuals who strive to provide exceptional Client service. Capitalizing on sound industry knowledge, the IPM delivers superior service to their various Client and Advisor groups.  This role represents Sun Life professionally in Client-facing meetings as well as driving value for our clients and their plan members.  Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors and Sun Life’s sales teams.

As a seasoned Implementation Project Manager, you bring a passion for organization, open communication and delivering on your objectives while managing a diverse portfolio of projects.

Main Accountabilities:

Define and optimize the scope of each project and successfully manage scope-creepCreate and maintain a detailed project timeline which clearly outlines task assignment & ownership, deliverables and targets allowing for coordinated execution and controlDirect all phases of assigned projects from initiation to closure, applying Project Management best practices (ie) planning, scheduling, and risk managementWork with subject matter experts to construct Client structures and gather Client requirementsProactively manage changes, risks, issues, and actions, utilizing appropriate toolsManage Client & Advisor relationships to ensure project delivery expectations are specified and metCommunicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up to date (meetings, status updates, etc.)Lead and collaborate with multi-site project teams using strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completionRepresent Sun Life at finalist presentations

Competencies:

Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwideMinimum 2 years of experience in dealing directly with both internal and external business partners (ie. Clients, Advisors, GB Administration, Business Development, etc.)Previous experience with Group Benefits products, services, and systemsStrong organizational skills and ability to prioritize a wide range of tasks over multiple projectsSolid knowledge of project management techniques, tools, and methodologiesProven experience leading projects & working with multiple teamsExcellent problem solving and decision-making skillsHigh comfort level with Microsoft Word, Excel, PowerPoint, and OneNoteStrong interpersonal and communication skillsAbility to develop and maintain strong relationships across the organization at all levelsRelates well to diverse personality types; a strong listener who easily adaptsClient centric focus with the ability to see long term outcomes and impactsPositive, energetic attitude at all timesStrong presentation skills

Assets:

A bachelor’s degree or equivalent business experiencePMP certification or equivalent work experienceGBA or CEBS designationLean Six Sigma Green BeltAbility to travel to Toronto, Waterloo, Montreal, Vancouver & Calgary as required

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

56,000/56 000 - 93,000/93 000

Job Category:

Customer Service / Operations

Posting End Date:

01/08/2025