Bilingual Employee Relations Specialist

 

Join Foundever Rabat as a Bilingual Employee Relations Specialist supporting a well-known global brand in the Canada market.

 

What you’ll do: Be the main contact for team members via phone and email — listen, clarify, and solve day-to-day workplace questions. Give straightforward, accurate answers about policies, benefits and procedures. Handle sensitive issues with discretion and empathy; know when to escalate to the right specialist. Log and follow up on requests so issues are closed properly. Spot repeating issues and suggest simple fixes to make work smoother.

 

Who we’re looking for: Fluent in French and English (spoken and written). Previous experience in a call centre, customer service or HR support — if you know how to handle people on the phone and by email, you’ll fit right in. Strong communicator: clear on the phone, tidy in email, good at listening and de-escalating. Responsible and discreet — you’ll manage confidential matters professionally. Comfortable working night shifts.

 

Nice to have (but not a must): Degree in HR or a related field, or equivalent hands-on experience. Experience with employee relations or internal support teams.

 

What we offer: Permanent contract (CDI) and an attractive salary. Social security + private health insurance. Certified training programs and real career growth inside a global organisation. Company-provided transport. Daily exposure to North American ways of working and a diverse international team.