**Our client, a large technology and manufacturing company, is currently seeking an entry level bilingual customer service representative to join their team in Mississauga, ON! This role is best suited for someone with 1+ years of bilingual customer service OR retail sales experience.** Our client is a global leading force in industrial automation technologies with a global network of 250 offices in 46 countries, with annual sales of $6.49 Billion in USD, and 12,286 employees worldwide. Responsibilities - Represent our client as the first point of contact for customers. - Handle incoming requests via multiple communication channels (i.e., emails, telephone) from customers and colleagues. Expected volumes 100-150 emails and 30+ inbound calls daily - Confirm customer order details and resolve queries via email or telephone. - Order processing - Quotation Processing - Support the Sales Team - Accurately maintain customer information - Communicate with other departments to share relevant information. - Manage confidential data and information. - Project based activities to improve department. - Meet daily KPI results. - Assist with other responsibilities as needed MUST HAVES: - 1+ year Customer Service experience (retail/face-to-face customer service preferred) - Bilingual French communication skills (verbal and written) - Basic Computer proficiency (using some kind of email platform, writing and sending emails, MS office or similar) - Completed Post-Secondary education (Bachelor's degree preferred) Employee Value Proposition (EVP) Recognized by Forbes - World’s Top 100 as “Most Innovative” company 8 years in a row. - Health coverage for you and your family. Medical, Dental and Vision. - 2-week vacation and 8 personal days. - Paid shut down period from Dec 25 until the New Year. - Group RRSP plan after 6 months - Great Work Life balance – Hybrid way of working - Lots of opportunity for growth (if you want it) in salary increases, responsibilities within Customer Support - Have policy to promote from within rather than hiring leaders/managers from outside Work Environment 8AM to 5PM, 1-hour lunch HYBRID: Training will be full-time in-office, once completed Monday-Wednesday in-office and Thursday-Friday work from home Salary Min $51,000.00 Salary Max $55,000.00 Pay and Benefits The pay range for this position is $51000.00 - $55000.00/yr. Workplace Type This is a hybrid position in Mississauga,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.