**Our client, a large pharmaceutical and healthcare company, is currently looking to hire for a bilingual (English and French) customer service representative to join their team in Markham, ON! This role is hybrid and would 3 days a week in office and 2 days work from home. Job Details The Bilingual Customer Service Representative will be responsible for providing high quality, professional day-to-day service to customers and Sales Representatives. The ideal candidate will manage requests/queries and provide support with an emphasis on building and nurturing customer relationships. This position supports customers, fulfills orders, provides support for new accounts, assists the Sales Team with requests, as well as ensures adherence to customer service standards. Responsibilities: • Professionally handle incoming phone/email requests from customers/Sales Representatives to ensure that requests are resolved promptly and thoroughly • Maintain a positive, empathetic, and professional attitude towards customers and Sales Representatives at all times • Order/Call Management – includes account verification along with accurately processing customer/sales requests, orders, tracking, issue management and first call resolution wherever possible • Maintenance of various e-mail boxes ensuring orders and requests are actioned promptly • Provide support for new and existing customers using our online ordering portal • Complete follow-up calls, emails and/or updates to customers, sales representatives • CSR will receive, document, and resolve customer/sales/patient interactions, complaints and triage to appropriate department if further support or guidance is required Qualifications: 1. Fluent in English and French thoroughly 2. Professionalism when handling phone or email requests from customer and Sales Representative 3. Experience working in a team-oriented, collaborative 4. Takes personal responsibility for delivering on commitments and promises and closing off issues 5. Problem solving, critical thinking and logical reasoning Contract Duration: 1 year contract to permanent based on candidate performance Office Location: Markham, ON Pay: $25 - $26/hr Job Type & Location This is a Contract position based out of Markham, ON. Pay and Benefits The pay range for this position is $25.00 - $26.00/hr. Workplace Type This is a hybrid position in Markham,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.