We are seeking a dedicated and empathetic Bilingual Call Center Representative to provide crucial support to Medicaid providers and clients. In this role, you will be the first point of contact, offering unbiased assistance and resolving inquiries related to eligibility, claims status, and program details. This is an excellent opportunity to build a career in the growing healthcare sector while making a real difference in your community. **Job Title:** Bilingual Customer Service Representative **Location:** Austin, TX (Onsite) **Shift:** 8 hour shift between 7am - 7pm **Pay Range:** $22/hr **Temp-to-Hire** **Primary Responsibilities:** + Respond to a high volume of phone inquiries in a prompt, courteous, and concise manner. + Provide accurate information on eligibility, claims status, and program details. + Assist with problem resolution and navigate complex inquiries. + Document all customer interactions clearly and accurately in online systems. + Transfer callers to appropriate specialized units as needed. + Meet and maintain strict individual performance standards, including attendance and quality metrics. **Requirements:** + **Must be local to the Austin, Texas area.** This is a fully onsite role. + **A recent minimum of 6 months of experience** in a verifiable, high-volume call center environment. + **Fluent Bilingual skills** (English/Spanish) are required. + Excellent verbal communication and active listening skills. + Strong problem-solving abilities and a patient, customer-focused attitude. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.